By unifying its approach to risk across workers’ compensation, auto liability, and general liability — and backing it with predictive analytics, behavioral safety training, and aggressive early intervention — Verizon achieved tens of millions of dollars in savings while building a stronger culture of care for its workforce.

By consolidating legacy systems into a single, integrated national model, Walmart Claim Services delivered enterprise-level consistency and meaningful improvements in the experience of injured associates, provider payments, and pharmacy oversight across one of the largest workers’ compensation programs in the country.

By rebuilding trust from the firehouse up — through transparency, creative accommodations, and an ad hoc committee that put all the right people in the same room — Metro Fire’s HR team transformed a strained workers’ compensation program into one of the most proactive and collaborative in the fire service.

By building a seamless system that puts the right information in front of injured employees the moment they need it — and backs it up with a rigorously tested ergonomics program — State Farm’s workers’ compensation team has made early intervention a reality, not just a goal.

In a profession defined by caring for others, Benchmark Senior Living has built a workers’ compensation and safety program that turns that same ethic inward — treating injured associates with the same commitment to human connection that defines care for its residents.

By asking a simple but powerful question — why should an injured employee receive better benefits on short-term disability than on workers’ compensation? — Fox Corporation built a salary continuation program that transformed its workers’ comp experience and gave injured employees something rare: the freedom to focus entirely on getting well.

By deploying dedicated telephonic case managers, systematically using injury video evidence, and tackling Medicare exposure head-on, First Student transformed the workers’ compensation program supporting the largest school bus fleet in North America — and proved that doing right by injured employees and achieving strong financial outcomes are not competing goals.

This is the fourth in a series of articles exposing what is driving the excessive recovery times and the high cost of workplace injuries. Litigation is a difficult subject in every possible setting. By definition, litigation carries with it conflict; the process of resolving rights-based disputes through the court system. The “grand bargain” was struck… View Article

This is the third in a series of articles exposing what is driving the excessive recovery times and the high cost of workplace injuries. If you knew with certainty that any injured worker who does not return to work within 90 days will likely never return to work – would it change the way you… View Article

This is the second in a series of articles exposing what is driving the excessive recovery times and the high cost of workplace injuries. AI is top of mind for just about everyone under the age of 90. I was curious to see if Claude had any research-based, data driven understanding of why it takes… View Article

Every workers’ comp program is fighting a version of the same fight right now, and coming together to share solutions.

A new survey reveals the priorities, obstacles, and evolving perspectives on technology shaping the workers’ compensation industry today.

Injuries are down but leading a workers’ comp program still gets tougher each year— industry leaders need answers on what’s actually working.

This is the first in a series of articles exposing what is driving the excessive recovery times and the high cost of workplace injuries. Workplace injuries take twice as long to heal as non-workplace injuries. That is a researched established fact. Moreover, it is the single most important fact and key to understanding how to… View Article

In workers’ compensation, trust isn’t just a two-way street — it’s the only direct route from injury back to work.

Why keeping injured workers engaged matters more than most programs account for.

Three structural threats — coverage cost-shifting, a narrowing wage-medical inflation gap, and rising labor market risk — may be poised to end workers’ comp’s decades-long winning streak.

Technology is shifting from digitizing processes to actively shaping claim outcomes.

AI is no longer a future promise but a present force reshaping claims — where faster care, smarter early decisions, and scalable innovation are redefining outcomes and costs across the industry.

Risk isn’t simply measured in financial increments. It is also measured in personal and societal harm.