Delaying adoption creates real competitive risk, widening gaps in severity management, settlement outcomes, expense control, workforce productivity, and market credibility. AI maturity is increasingly separating leaders from followers.

The number of recalls in 2025 marks second-highest annual total in seven years, as regulatory turbulence reshapes industry risk: Sedgwick.

CargoNet analysis reveals organized criminal groups increasingly targeting high-value shipments, with estimated theft losses reaching $725 million in 2025.

There is ample communications science scholarship available to give guidance to insurance companies on how best to manage claims negotiations.

As automation takes over administrative tasks, claims specialists are discovering new opportunities to focus on what technology cannot replicate: empathy, judgment, and meaningful communication with injured workers.

The negotiating table is a key platform in the ability of insurers to manage runaway legal settlement costs. Much more can be done to strengthen the hand of the defense.

The way claims executives manage their teams has evolved significantly over the years.

Insurers’ litigation costs rise as plaintiff AI coordination outpaces fragmented defense intelligence and negotiation consistency.

Most P&C insurers are using AI, but few are deploying it where it matters most, according to Bain & Co.

As retailers prepare for the 2025 holiday rush, two priorities will make or break the season: bringing on reliable seasonal staff quickly and keeping employees and customers safe through peak traffic.

A 10-year comparison of leading claims by The Hartford reveals shifting risks for business owners, including litigation driving up liability costs.

Despite steady reserve declines over a decade, concentrated asbestos losses among major insurers are pressuring the industry’s $146 billion ultimate A&E exposure, AM Best reports.

Third quarter records lowest claim volume in five years while projected severity could reach historic highs as claims mature: Verisk.

Affected units spike 201% despite fewer overall recall events, signaling evolving risk landscape for manufacturers and insurers, Sedgwick reports.

As workers’ compensation claims become more costly and time-consuming to resolve, understanding the multiple factors driving complexity has never been more critical for effective claims management.

Long-tail asbestos and environmental liabilities show signs of extending beyond carrier expectations, raising concerns about reserve adequacy, S&P Global Market Intelligence reports.

As climate change loses ground to geopolitical instability and cybersecurity threats, AXA’s latest research reveals a world where the erosion of trust and social cohesion are making every crisis harder to overcome.

At National Comp 2025 in Nashville, experts detailed the risks first responders faced in the aftermath of this year’s LA wildfires.

New data from AmTrust Financial reveals that while cuts dominate restaurant injury statistics, muscle strains create the heaviest financial burden—costing nearly 500% more per claim than the industry’s most common injuries.

AI should go a long way in improving efficiency in claims management.