Experts in this one-hour webinar will discuss dozens of data points that were garnered from an industry survey of more than 1300 frontline claims professionals.
Workers’ compensation underwriters frequently emphasize their focus on the wellbeing of injured employees. Does that concern extend to their own claims adjusters?
Following a merger that brought a backlog of old claims, Bobby Collins worked methodically to free up reserves — and keep a lid on dormant files in the future.
Lex Machina report finds the overall trend since 2016 is increasing insurance disputes in federal courts, with 2023 marking the second-highest number of filings in the past decade.
The flood of data to interpret — from predictive analytics and the ongoing complexity of insurance policies — leaves adjusters with
plenty of work to do. The question is how to best support them.
Kevin Rampe from Chubb shares insights on the future of claims management, focusing on the synergy between skilled professionals and advanced digital tools, the role of empathy in claims service, and the impact of data analytics on decision-making processes.
Mike Hessling, Gallagher Bassett’s CEO, North America, discusses the company’s commitment to service excellence, its unique approach to talent acquisition, and the potential risks and rewards of incorporating AI into the claims process.
When it comes to managing construction defect claims, insureds should be looking for an insurance partner that has a sharp eye on the market and is keeping pace with today’s trends.
United Educators’ 2023 report reveals escalating financial risks in education due to rising liability claims, emphasizing the need for robust risk management.
Exploring the rise in cumulative trauma claims, a recent CWCI study reveals the impact of tenure, industry sector, and wage scale on California’s workers’ compensation system
The data from FLIP’s report offers valuable insights for small to mid-sized operators in the food industry, helping them benchmark their claims experience and prospects for business growth
Many claim handlers are already using AI in their processes to some extent, but realizing its full potential could be hampered by a lack of tech talent and access to adequate data.
The double whammy of the Great Resignation and the Silver Tsunami has left adjusters strapped for talent. Training programs can help rehab the industry’s reputation and build loyalty among workers.