AI in claims is no longer about insight alone — it’s about embedding intelligence into everyday workflows to drive faster decisions, stronger outcomes, and more human-centered care.
Companies face a growing array of unexpected risks triggered by volatile geopolitics — including war and its attendant supply chain shocks, tariffs, and cyberterrorism.
As AI reshapes the claims landscape, one executive explains how data-driven tools are enhancing — not replacing — the judgment and empathy that define exceptional claims handling.
Delaying adoption creates real competitive risk, widening gaps in severity management, settlement outcomes, expense control, workforce productivity, and market credibility. AI maturity is increasingly separating leaders from followers.
TRIP provides a critical federal backstop, but standalone terrorism insurance delivers the certainty, scope, and continuity needed to fully protect against today’s evolving terrorism and political violence risks.
The mental health crisis that gained attention during the COVID-19 pandemic hasn’t subsided, and its effects are being felt in the workplace across a multitude of industries.
The negotiating table is a key platform in the ability of insurers to manage runaway legal settlement costs. Much more can be done to strengthen the hand of the defense.
Thanks to increasingly affordable smart sensors and connected home technology, insurers can now help policyholders prevent many of the most costly and disruptive types of damage before they occur.
Workers’ comp pharmacy leaders face a shifting landscape in 2026, where supply disruptions, regulatory pressure, and AI-driven insights will define performance.
Injured workers can drive down workers’ compensation costs rather than inflate them—if they’re properly educated and engaged in their own recovery using proven ERAS principles.