In the third installment of this series, Dr. John C. Peters discusses how reducing claim costs also presents a behavioral science challenge. 

To capture young, new customers, insurers must adapt their business processes to be as responsive and proactive as possible in order to stay relevant.

When we automate the more mundane processes in risk management, we will start to gain successes and build a better risk landscape.

A successful organization reduces risk by being dynamic, resilient, honest, and fair. It is sustainable by developing long-term perspectives with humility that recognizes the limits of knowledge and power.

Addressing climate change risk head on enables risk managers to be ahead of the game on ESG-related concerns.

How can we manage risk through volatility, uncertainty, complexity and ambiguity? In this VUCA world, here’s an idea where to start.

Utilizing claims reviews as an effective case management strategy is a sensible and necessary approach in workers’ compensation.

Ensuring top notch DEI measures in your company’s employee benefits is essential, which is why more execs are upping their efforts.

The pandemic brought on a new wave of cyber-related risks. Digging into the cyber claims from these last 24 months, here’s the top trends of note.

As cyber threats become more sophisticated, here are three ways insurers can help keep clients protected.

Make workers’ comp claim management and recovery easier for workers by reducing the cognitive load and executive function required.

Rather than searching for permutations of claims characteristics in swathes of data, you tell the machine to look for claim cohorts that are experiencing unexpected development – and set it off to do the searching.

Enterprise risk management (ERM) may explain why the 90-year old former Star Trek captain decided to take a real-life trip to space.

Establishing a well-run enterprise risk management (ERM) program helps strengthen the safety of your campus community and helps lower institutions’ risk exposure.

Environment and governance used to be top of mind when considering ESG aspects of D&O proposals; the social aspect now has all the attention.

Forward-thinking risk managers charged with strategic planning at colleges and universities could benefit from these reminders from Yogi Berra.

The next generation of workers’ comp claims professionals will need insurers to intelligently use technology to make the work more satisfying and less stressful.

The COVID eruption and its Delta variant emergence have been terrifying and damaging. But we can be thankful in the long run that we now have a heightened appreciation for employee safety.

Risk managers should look at these four features to understand today’s ESG story.

As federal workers are met with COVID-19 vaccine mandates, the implications for risk managers are sure to be vast.