Josh Clark of Gallagher assisted in the creation of a first-of-its-kind captive to help one client protect its business model of securing housing for low-income families and renters.
Insurance fraud prevention has always started with the claim. Investigators mine claims data and spot concerning patterns. That’s no longer good enough.
For Ryan Murphy, Vice President of Product, Enterprise Claims at CorVel Corporation, the onus is on leaders in the industry to make sure knowledge transfer, technology-enabled triage of information, and courting the next generation of claims professionals remains at the forefront of organizational strategy.
By tackling litigation, medical delays, and return-to-work barriers simultaneously — and doing it across 33 semi-independent city departments — Los Angeles transformed a workers’ compensation program that had become reactive and adversarial into one that is collaborative, faster, and genuinely centered on employees.
By seeing the human being behind every claim — and finding a way to reach that person wherever they are — C.R. England’s workers’ compensation program has become something drivers in one of America’s most isolated professions rarely experience: a source of genuine support.