From establishing solid communication processes to utilizing technology while integrating a personalized touch, today’s claims handling is a melding of innovative strategies and long-standing approaches.

A recently published RAND paper discusses the extension of workers’ comp benefits for those working outside the home during the pandemic.

A Nationwide survey confirmed that business owner customers want a fast and easy experience and prefer to work with knowledgeable agents and insurers while benefiting from the tech advances aiding claims.

Several drivers of costly workplace absences can be prevented with the right methods and programs in place.

A recent study by WCRI compares data and pricing points between in-person health care visits and telemedicine.

In the third installment of this series, Dr. John C. Peters discusses how reducing claim costs also presents a behavioral science challenge. 

The pandemic brought on a new wave of cyber-related risks. Digging into the cyber claims from these last 24 months, here’s the top trends of note.

Risk Placement Services released their mid-year casualty market outlook, highlighting which segments are meeting challenges and embracing opportunities.

New technological advances are enabling the policy checking process to be fully automated, using agency management and policy-checking software.

Ahead of National Comp, the panelists of the session “The Good, The Bad, and The Ugly of Physical Therapy Spending” share their journeys into the industry.

Berkshire Hathaway Specialty Insurance stepped up to help insure pop-up COVID clinics, playing a small but critical role in battling the pandemic.

The next generation of workers’ comp claims professionals will need insurers to intelligently use technology to make the work more satisfying and less stressful.

Promoting a healthy workers’ compensation culture is necessary to its overall success. This National Comp session looks at how to not only promote a successful program, but a safe one.

Working to integrate VR as a new method of treatment has led to new insights on how organizations approach workers’ comp claims.

When a therapist abuses his power, the court is tasked with deciding if an employment practices liability policy will kick in to cover the underlying sexual assault claim.

COVID-19 accelerated the use of technology in claims. But a human touch is still necessary.

Entertainment conglomerate Disney is looking for insurance covers for COVID-related production shutdowns.

Self-Determination Theory isn’t just a textbook phrase. It’s a vital part achieving positive workers’ comp claims outcomes and supporting injured workers’ recovery.

When tragedy struck the City of Virginia Beach, the city’s barely launched PTSD program was put through its paces.

A group of hotels in New Hampshire bring forth COVID-related BI claims to their insurers. The court rules in their favor.