Top performing claims organizations are investing in and training talent, measuring and focusing on outcomes, and investing in claims tools.

Claims handling is a constant source of friction between insurers and their insureds. Will new communication tools and big data be able to sort this old problem out? 

Some companies, including those in workers’ compensation, have started down the diversity path. More need to follow that lead.

The casualty market could see increasing aggregation risk as more courts find a way around the exclusive remedy provision.  

An expensive loss and court battle hinge on the boundaries of a broker’s obligations to insureds.

As cannabis slowly achieves acceptance for treating workers’ comp injuries, reimbursement for the rave drug ecstasy may not be far behind.

A significant number of patients report reduced pain after only 15 minutes of virtual reality immersion.

Overexertion, same-level falls and falls to a lower level top the list.

The emerging casualty liability of sports concussions rivals asbestos in scope.

The latest workers’ comp court decisions on cannabis reimbursement, safety criteria in hiring practices, attorney fees, interstate claims and more.

Opioids were supposed to help. Instead, their addictive power harmed many, and calls for accountability are broadening.

New advancements in tribometry are advancing the art and science of slips and falls prevention.

This year’s Excellence in Risk Management report reveals a gap between awareness of new technologies and the ability to employ them strategically.

Crumbling roads and bridges isolate companies and trigger business interruption losses.

Growing populations and rising property values, combined with an increase in high-severity catastrophes, are pushing the insurance protection gap to a critical level.

The flexibility of captives is well-suited to serve the rapidly changing risks health care organizations face.

Whether high net worth homeowners take up sufficient excess flood coverage is a point of concern.

Comp payers need to do the right thing in helping PTSD sufferers.

Following a natural disaster, toxic materials released by the storm waters wreak havoc on the environment and public health.

Lawsuits alleging cyber defamation have garnered multimillion-dollar verdicts.