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How does a company go from a reputation as the industry standard for product safety to one that is deeply sullied by a continual stream of consumer complaints, product recalls and billions of dollars’ worth of lawsuits?
The fifth chapter in Grace Crickette’s Risk Insider series on implementing enterprise risk management.
Risk managers can give their emotions a place in decision-making.
Effective risk managers tend to be a disagreeable sort. And for the organizations they serve, that’s a very good thing.