The Internet of Things may lead to more personalized insurance coverage, benefiting both insurers and customers.

Insurers need an enterprisewide data and analytics approach to products and customer service that includes social media.

Alternative capital is shaking up the reinsurance market, while issues such as Big Data are moving onto the agenda.

An earthquake decimates a retailer’s servers and its supply chain.

In getting safety program funding, an actuary is a risk manager’s ally.

An over-reliance on models is diminishing the art of underwriting.

An outcomes-based litigation strategy calls for benchmarking workers’ compensation attorney performance.

Analytics help identify actionable claims issues, but some tools are just “smoke and mirrors.”

As the strategic importance of risk management grows, new tools and technologies are required.

Brokers use social media and other digital channels to grow their businesses.

Commercial carriers must invest in technology to remain competitive.

Many stakeholders still have a blind spot when it comes to the true cost of workers’ comp exposure risk.

More than superficial changes are needed to compete in a sluggish economy.

Events of 2013 point the way forward next year. Buzz words: cyber, health care and property.

Comparisons of state workers’ comp systems are flawed by mismeasurement.

How often do we lose potential, future customers by our actions today?

For Stephen V. Festa, metrics matter for better claims management.

What do underwriters and police detectives have in common? One word: metadata.

C-level executives are stepping up their involvement in shaping and driving digital strategies.

It is time for us to stop hiding behind the use of averages and start accommodating uncertainty.