2015 NWCDC

Selected Sessions for Thursday, Nov. 12

We highlighted these sessions for today's NWCDC attendees.
By: | November 12, 2015 • 2 min read

Top 10 Bizarre Workers’ Comp Cases for 2015 LR 4

Today: 8:30 a.m. – 9:45 a.m.

Workers’ comp fact patterns can be downright odd, but whether the quirky claim is the result of intoxication, fraud, PTSD, workplace violence, horseplay, recklessness or just bad luck, important risk management lessons can be gleaned. Presenter: Thomas A. Robinson, co-author of Larson’s Workers’ Compensation Law

Steal These Ideas! Teddy Award-Winning Employers Share Their Successes PM 3

Today: 8:30 a.m. – 9:45 a.m.

Winners of the 2016 Teddy Awards — American Airlines, Stater Bros. Markets, Columbus Consolidated Government and Barnabas Health — will share the inner-workings of some of the most successful workers’ comp programs in the nation. Learn the key strategies and tangible practices that drive proven and sustainable results. Moderated by Roberto Ceniceros, senior editor, Risk & Insurance®, and chair, NWCDC; and Robert J. Peterson, president, national accounts, Sedgwick.

Health Care’s Transformation and Workers’ Compensation MM 4

Today: 10:45 a.m. – noon

Health care delivery transformation is shaping workers’ compensation medical management. This panel will discuss how Boeing’s workers’ comp experience aligns with future health care models and how the stage is being set for the coming health care changes. Presenters: Lisa Kelly, senior workers’ compensation manager, Boeing; Kimberly George, SVP, senior healthcare advisor, Sedgwick; and Greg Moore, president and CEO, Harbor Health Systems.

Perspectives From the Industry’s Favorite Bloggers PM 6

Today: 2 p.m. – 3:15 p.m.

Some of the industry’s best-known bloggers will share their views on some of the news stories and incidents that have made this an interesting year for workers’ compensation. Panelists: David DePaolo, DePaolo’s Work Comp World blog; Joseph Paduda, Managed Care Matters blog; Rebecca Shafer, ReduceYourWorkersComp.com blog; Robert Wilson, From Bob’s Cluttered Desk blog; and moderator, Mark Walls, VP, communications & strategic analysis, Safety National.

 Select sessions that meet your needs from the agenda.

The R&I Editorial Team can be reached at [email protected]

4 Companies That Rocked It by Treating Injured Workers as Equals; Not Adversaries

The 2018 Teddy Award winners built their programs around people, not claims, and offer proof that a worker-centric approach is a smarter way to operate.
By: | October 30, 2018 • 3 min read

Across the workers’ compensation industry, the concept of a worker advocacy model has been around for a while, but has only seen notable adoption in recent years.

Even among those not adopting a formal advocacy approach, mindsets are shifting. Formerly claims-centric programs are becoming worker-centric and it’s a win all around: better outcomes; greater productivity; safer, healthier employees and a stronger bottom line.


That’s what you’ll see in this month’s issue of Risk & Insurance® when you read the profiles of the four recipients of the 2018 Theodore Roosevelt Workers’ Compensation and Disability Management Award, sponsored by PMA Companies. These four programs put workers front and center in everything they do.

“We were focused on building up a program with an eye on our partner experience. Cost was at the bottom of the list. Doing a better job by our partners was at the top,” said Steve Legg, director of risk management for Starbucks.

Starbucks put claims reporting in the hands of its partners, an exemplary act of trust. The coffee company also put itself in workers’ shoes to identify and remove points of friction.

That led to a call center run by Starbucks’ TPA and a dedicated telephonic case management team so that partners can speak to a live person without the frustration of ‘phone tag’ and unanswered questions.

“We were focused on building up a program with an eye on our partner experience. Cost was at the bottom of the list. Doing a better job by our partners was at the top.” — Steve Legg, director of risk management, Starbucks

Starbucks also implemented direct deposit for lost-time pay, eliminating stressful wait times for injured partners, and allowing them to focus on healing.

For Starbucks, as for all of the 2018 Teddy Award winners, the approach is netting measurable results. With higher partner satisfaction, it has seen a 50 percent decrease in litigation.

Teddy winner Main Line Health (MLH) adopted worker advocacy in a way that goes far beyond claims.

Employees who identify and report safety hazards can take credit for their actions by sending out a formal “Employee Safety Message” to nearly 11,000 mailboxes across the organization.

“The recognition is pretty cool,” said Steve Besack, system director, claims management and workers’ compensation for the health system.

MLH also takes a non-adversarial approach to workers with repeat injuries, seeing them as a resource for identifying areas of improvement.

“When you look at ‘repeat offenders’ in an unconventional way, they’re a great asset to the program, not a liability,” said Mike Miller, manager, workers’ compensation and employee safety for MLH.

Teddy winner Monmouth County, N.J. utilizes high-tech motion capture technology to reduce the chance of placing new hires in jobs that are likely to hurt them.

Monmouth County also adopted numerous wellness initiatives that help workers manage their weight and improve their wellbeing overall.

“You should see the looks on their faces when their cholesterol is down, they’ve lost weight and their blood sugar is better. We’ve had people lose 30 and 40 pounds,” said William McGuane, the county’s manager of benefits and workers’ compensation.


Do these sound like minor program elements? The math says otherwise: Claims severity has plunged from $5.5 million in 2009 to $1.3 million in 2017.

At the University of Pennsylvania, putting workers first means getting out from behind the desk and finding out what each one of them is tasked with, day in, day out — and looking for ways to make each of those tasks safer.

Regular observations across the sprawling campus have resulted in a phenomenal number of process and equipment changes that seem simple on their own, but in combination have created a substantially safer, healthier campus and improved employee morale.

UPenn’s workers’ comp costs, in the seven-digit figures in 2009, have been virtually cut in half.

Risk & Insurance® is proud to honor the work of these four organizations. We hope their stories inspire other organizations to be true partners with the employees they depend on. &

Michelle Kerr is associate editor of Risk & Insurance. She can be reached at [email protected]