Advanced technologies such as artificial intelligence (AI) and natural language processing (NLP), along with data analytics and system integration, support stronger claims processes that bring out the best of what claims teams can offer injured workers.
A recent WCRI study found that initiation of physical therapy within the first two weeks post-injury is associated with lower medical utilization and costs and shorter duration of temporary disability.
Representatives of every facet of the workers’ comp industry ranked the factors and trends they view as most disruptive. While most present new challenges, some could bring positive change to the industry.
The nature of COVID-19 has led some states to legislatively amend the workers’ compensation social contract and shift virus costs to employers and insurance carriers retroactively. The costs could be staggering.