A look at the latest decisions impacting the industry.

Customer satisfaction and customer complaint data should be used as a proactive risk mitigation tool.

Only in U.S. health care can you be charged for a service foisted upon you while unconscious. A different model could fix that. 

Failure to arrange the proper cover for regulatory penalties in the energy sector adds up to big losses.

Cheryl Feltgen on the importance of analytics, the inspiration of Nelson Mandela and the appropriateness of champagne for any occasion.

The deeper we drill in the ocean for oil, the more the risk increases.

Performing root cause analysis of health care mistakes should be a trained, specific, skill set.

The 2015 opening keynote speaker for NWCDC is known for captivating audiences with his passion for health care.

Drones are creating public safety hazards, and there’s little that can be done.  

Who needs the Scaffold Law? Maybe construction workers should just stop working instead.

With capacity ample, project cargo insurers emphasize project management.

A probe of the nutritional supplement industry may be costly for insurers as well as brand reputations.

An injured dock worker claims he’s eligible for the higher benefit levels available under the Longshoreman’s Act.

Public risk management requires stamina and endurance regardless of the political season’s veiled threats and promises

Self-driving cars will offer safety and other conveniences, but we will lose some fun along the way.

Defense contract job sites can be managed safely, despite hostile environments.

Light lumber, cost controls and a soft property market are exposing owners and insurers.

The proposed rules will result in more compliance issues and new legal standards for courts to interpret.

With workers at a high rate of danger, health care facilities must train for both communication skills and safety drills.

Let’s not fall all over ourselves introducing new insurance products when existing ones will do.