Claims

AI Isn’t the Future of Claims. It’s the Present

Delaying adoption creates real competitive risk, widening gaps in severity management, settlement outcomes, expense control, workforce productivity, and market credibility. AI maturity is increasingly separating leaders from followers.

2025 Product Recalls Increase Amid Shifting US Regulatory Landscape

The Cost of Supply Chain Thefts Skyrockets Despite Stable Incident Count

Negotiation Science Matters: A Critical Takeaway for Claims Leaders in 2026

How AI Is Reshaping Claims Handling — And Why Human Connection Matters More Than Ever

Recently in Claims

Cell Tower Fatalities Spur Action

Federal safety authorities are working to address the sharp rise in fatalities in the communication tower industry.

Researchers Examine Workplace Cancer Links

Researchers estimate that workplace exposure is the source of up to 6 percent of all cancers worldwide.

Does Coming and Going Rule Sink Firefighter Claim?

Employer challenges claim for injury sustained during travel.

Speakers Selected For National Workers’ Compensation Conference

Speakers selected to present at the NWC will soon be notified.

A Paramount Parable

Talent shortages and bidding wars undermine a construction company’s ability to stay competitive.

Workers’ Comp Docket

Key workers’ comp decisions from around the country.

Is Workers’ Comp an Obstacle to Recovery?

The stress of filing workers’ comp claims may be compromising workers’ ability to recover from injuries.

Medical Cost Drivers, Trends Examined

New WCRI report helps track the effectiveness of workers’ comp policy changes.

Eligibility for WTC Funding Expanded

Treatment costs for four new covered cancers may be up to $5 million a year.

State Sting Uncovers Half Billion in Fraud

Payers lost millions in high-level workers’ comp fraud and money laundering scheme.

Integrated Approach Offers Benefits for All

L. Casey Chosewood highlights how to tear down departmental silos.

Access to Care May Come at a Premium

In the event of a provider shortage, payers may be compelled to shell out extra fees to get injured workers the treatment they need.

Is Injury During Drive Home Compensable?

Worker claims comp for injury that occurred half-on, half-off company property.

Litigation ‘More Than Tripled’ for Lost Time Claims

High-cost driver: One in nine workers’ comp claims in California involves attorneys.

Workers’ Comp Docket

Key workers’ comp legal decisions from around the country.

Reimbursement Structure Overhaul Urgently Needed

An influx of new insureds is not the only risk that could delay the treatment of injured workers.

Start Managing Claims Before You Say, ‘You’re Hired’

Post-offer medical exams have much to offer employers, as long as they steer clear of pitfalls.

Workers’ Comp Docket

Key workers’ comp legal decisions from around the country.

Pot’s Legalization Will Test Liability Standards

Changing laws and attitudes on marijuana use will shake up business liability exposures.

Making the Grade

Employers make jobs conditional on physical fitness.