Claims

Jeni VerMeulen of Optum on What Defines a True Partnership in Workers’ Compensation

From transparency and collaboration to proactive problem solving, Jeni VerMeulen explains the qualities that distinguish true partnerships in today’s evolving workers’ compensation landscape.

Building the AI-Augmented Claims Workforce
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Payroll May Overstate Expected Losses for High-Wage Workers, NCCI Research Finds

U.S. Property Claim Volume Falls as Severity Poised to Climb, Verisk Q1 2026 Report Shows

Strategic Cargo Theft Now Accounts for Nearly a Third of All US Incidents, Report Finds

Recently in Claims

Is a Subcontractor an Employee Entitled to Benefits?

A district court found that intent was the most important factor in determining whether a subcontractor qualified as an employee, but an appeals court disagreed.

Go the Extra Mile

Focusing on the person behind the workers’ comp claim is the right thing to do — not just for the employee but for the business.

Social Media as a Tool in Claims Investigation

It’s important to be well-versed on the way risk managers can mine social media for information.

WC Payers More Likely To Face Reimbursement Requirements for Pot

A New Mexico appeals court decision ordering an employer and insurer to reimburse an injured worker for his medical marijuana is believed to be the first such court ruling in the nation.

Growing Temp Workforce Faces Highest Risks

Why staffing agencies — and their clients — need to step up safety training.

Modifying ERM to Fit the Organization

Enterprise Risk Management needs to be defined for organizations.

Webinar: Succeeding with an Unbundled Claims Management Approach

Learn how to succeed with an unbundled claims management approach.

Positive Drug Test Not a Slam Dunk in Court

Why did an appeals court find that an injured worker was eligible for comp, even though he tested positive for cocaine and admitted using it?

Job Training in Short Supply for Claims Professionals

A benchmarking study of claims organizations documented limited availability of formal job training.

Business Interruption Coverage Concerns

The lack of innovation and business insurance coverage certainty vex risk managers.

Loss of Value Policies Face First Test

Loss of value claims by NFL draft prospects should expect challenges in collecting.

Workers’ Comp Docket

Significant workers’ comp legal decisions from around the country.

It’s Not Risk Management, it’s Change Management

A nuanced approach to managing change is a key component in risk management.

Legal Spotlight

A look at the latest decisions affecting the industry,

A Global Footprint

Handling international claims effectively means being devoted to having local knowledge.

A Snow Job

A stock room clerk’s claim of a low back injury that bars her from working gets thrown out after she’s caught shoveling heavy snow.

State Law Exacerbates Fraud Among Peace Officers

Workers’ comp fraud has been on the rise in California ever since probation officers were included under the state’s vexing labor law.

NM Pot Ruling Wasn’t the First, Won’t Be the Last

New Mexico began paying for a claimant’s marijuana four years ago, setting the stage for a recent ruling.

Workers’ Comp Docket

Key workers’ comp legal decisions from around the country.

Climate Change Hits the Courts

In a first-of-its-kind development, an insurer is suing municipalities for breaching their duty to prepare their infrastructure for climate-related exposures.