The insurance business model is shifting away from the idea of repair/reimburse as more insureds desire a predict-and-prevent approach.

Calculating benefits for pro footballers, compensating unemployed volunteers, pre-existing cancer and more.

A performance report on the first five years of California’s independent bill review program reveals that claims adjusters’ billing decisions rarely align with how the state workers’ comp system sees things.

After a drawn-out court case, I appreciate the hardship of managing dozens of insurance claims at once.

A proposed bill in California aims to score a win for gender parity — by way of a workers’ comp presumptive law.

A cruise line’s server slipped on salad dressing during her very first day on the job. When she submitted her claim, disability benefits were denied.

Promoting a more customized approach to risk management on $1 billion-plus construction mega-projects.

While there are investigative techniques used in an after-accident review, use of the term investigation almost presumes the employee is guilty of something. But AARs should be fact-finding, not fault-finding.

These four cases could spell ongoing headaches for the organizations involved, and huge payouts for their insurers.

Transparent claim reporting, modified duty and effective employee education are all key steps to a safer, more productive workforce.

Dockless electric scooter companies are taking over our cities, with 100 million riders in the past 12 months. Who is responsible, then, when someone gets hurt?

The grounding of the Boeing 737 Max is bound to impact aviation insurance markets that are already strained by attritional losses.

The court was tasked with deciding whether a general liability or an auto liability policy would cover an underlying milk contamination suit.

While driving a rented U-Haul, a customer hit another vehicle. U-Haul’s claims handler received a signed statement admitting fraud upon review.

A little gray squirrel scampered onto the equipment of an electrical substation and caused an electric arc worth $200,000 in damages. But the insurance policy did not cover such an event.

A global ransomware attack could cause nearly $193 billion in economic loss, and only 14 percent would be covered by insurance.

With Chinese and Iranian hackers launching aggressive new attacks on businesses and government agencies in the U.S., there are obvious business interruption and data security concerns.

In this edition of People on the Move, EPIC, AIG, Ascinsure and more see people moving in their ranks.

Economic pressures are leading to thieves becoming more innovative, particularly in the theft of food and beverage cargos.

A data hosting company transferred a health network’s electronic medical records, but soon a patient fell ill. The health network filed a third-party claim against the data hosting company.