Mike Hessling, Gallagher Bassett’s CEO, North America, discusses the company’s commitment to service excellence, its unique approach to talent acquisition, and the potential risks and rewards of incorporating AI into the claims process.

When it comes to managing construction defect claims, insureds should be looking for an insurance partner that has a sharp eye on the market and is keeping pace with today’s trends.

United Educators’ 2023 report reveals escalating financial risks in education due to rising liability claims, emphasizing the need for robust risk management.

Exploring the rise in cumulative trauma claims, a recent CWCI study reveals the impact of tenure, industry sector, and wage scale on California’s workers’ compensation system

The data from FLIP’s report offers valuable insights for small to mid-sized operators in the food industry, helping them benchmark their claims experience and prospects for business growth

Many claim handlers are already using AI in their processes to some extent, but realizing its full potential could be hampered by a lack of tech talent and access to adequate data.  

New technologies are changing the way adjusters approach claims handling.

A claims talent shortage has many in the industry rethinking recruitment and retention.

The double whammy of the Great Resignation and the Silver Tsunami has left adjusters strapped for talent. Training programs can help rehab the industry’s reputation and build loyalty among workers.

At National Comp, two experts shared tips to help workers’ comp claims investigators reduce fraud and protect employees’ interests.

Regardless of whether mental health is compensable in a state, a panel of experts at this year’s National Comp will explain why it pays to ensure that injured workers feel supported in their recovery journeys.

Digital tools from AI to online training systems are helping prepare the next generation of claims talent.

As workers’ comp challenges grow, Healthesystems’ Kristine Kennedy lists the vital features to look for in benefit management solutions.

The rise of Big Data has allowed for the early identification of at-risk workers comp claims, but siloed data has long been an obstacle. Effective data sharing is now allowing workers comp professionals and providers to leverage data as a fundamental driving force to transform the injured workers experience – claims scoring is part of that transformation.

Water damage is a leading cause of commercial real estate claims. Sensors offer a solution.

Kara Sepulveda’s transformative risk management leads to sweeping operational improvements.

Parametric insurance offers protection in unpredictable scenarios where traditional policies cannot.  

Current legal trends cast a shadow over claims management, but partnership between claims and legal could be the necessary light in the darkness.

Experts in this one-hour webinar dissect 10 years’ worth of benchmarking study data, predict where the industry is going, and prioritize key focus areas for future organizational success.

Major biometric damages claims are here to stay, and companies using biometric-based tech must watch out for new exclusions in their liability coverage.