Claims

How AI Is Reshaping Claims Handling — And Why Human Connection Matters More Than Ever

As automation takes over administrative tasks, claims specialists are discovering new opportunities to focus on what technology cannot replicate: empathy, judgment, and meaningful communication with injured workers.

A Practical Counterweight to Social Inflation and Legal System Abuse

Claims Veteran Peter Macdonald Talks to Risk & Insurance

The Defense Intelligence Gap: Why Litigation Portfolio Values Are Accelerating in an AI Era

Generative AI in Insurance Claims Faces a Scale Problem

Recently in Claims

Preaching to the Choir

There’s no way that a man of the cloth would lie about an injury, right?

Brokers Facing Sandy Lawsuits

Sandy-affected companies with rejected insurance claims are suing brokers for negligence.

Tragic Taxi Ride

A 49-year-old chemist working in Frankfurt, Germany, was left paralyzed after an accident.

Claiming Victory

Settling a claim or going to court is about more than the dollars.

Paying Back the Viking

A quick-thinking business owner seizes the opportunity to best a competitor after a storm.

The Great Wall of Pain

A lack of transparency during a foreign acquisition abruptly halts a mining company’s celebrations.

Double Crossed

Employee theft rocks an alternative energy company.

An Explosive Claim

A fatal snack factory explosion leads to an even more disastrous claim.