Mercer Broker Michael Williams Recognized as a 2020 Employee Benefits Power Broker
Michael Williams, Partner, Mercer
Increasing loss ratios and a trend of large claims is usually a recipe for higher premiums. But not if you have a broker like Michael Williams of Mercer.
“[Mike’s team] has held our stop loss premiums flat at the same deductible level for multiple years, despite the unfavorable large claims experiences and increasing loss ratios,” said one client.
“While the frequency and severity of large claims has been steeply rising, the stop loss premiums have remained flat due to Mike’s financial insight, client advocacy and vendor negotiation skills, resulting in projected savings of $630,000 over three years.”
Williams has more than 25 years of hands-on experience in the employee benefits field, but in many ways, it is his commitment to his clients that sets him apart.
“Mike’s dedication to client service is unsurpassed,” the client said.
“Whether it’s resolving issues with carriers, timely response, which is imperative, renewal follow-up or legislative information shared, Mike makes sure to provide excellent customer service. Working for a company that expects the best customer service to our internal customers (team members) and external customers (homebuyers), we also expect the same treatment from our outside vendors, which we receive from Mike Williams and the client team.”
Williams’ entrepreneurial approach engages his clients in conversations on point solutions, plan design modifications and innovative vendor options, all supported by actuarial analysis and data analytics.
What is a Power Broker?
A Risk & Insurance Power Broker® is an individual who stands out among their peers for the exceptional client work they delivered over the past year. While brokers play many key roles in the insurance industry and risk profession, a Power Broker® award recognizes problem solving, customer service and industry knowledge.
Our goal is to broadly recognize and promote outstanding risk management and customer service among the brokerage community.
Who selects the winners?
Power Brokers are selected by risk managers based on the strength of the testimonials they provide to a team of 15 Risk & Insurance editors and writers.