Analytics

How AI Is Reshaping Claims Handling — And Why Human Connection Matters More Than Ever

As automation takes over administrative tasks, claims specialists are discovering new opportunities to focus on what technology cannot replicate: empathy, judgment, and meaningful communication with injured workers.

From Reactive to Proactive: The Shift Defining Risk Management

John Kain of Amazon Web Services on the Use of AI in Finance

Breaking Down Data Silos: How Integrated Analytics Transform Workers’ Compensation Outcomes

RMIS Platforms Evolve Beyond Claims Management to Strategic Decision Support

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Trends To Watch in 2014

Events of 2013 point the way forward next year. Buzz words: cyber, health care and property.

A Problem of Trust

Comparisons of state workers’ comp systems are flawed by mismeasurement.

Pragmatic Modeling

How often do we lose potential, future customers by our actions today?

Data Driven

For Stephen V. Festa, metrics matter for better claims management.

The Whodunit of Big Data

What do underwriters and police detectives have in common? One word: metadata.

Digital Risks Ignored

C-level executives are stepping up their involvement in shaping and driving digital strategies.

The Flaw of Averages

It is time for us to stop hiding behind the use of averages and start accommodating uncertainty.

What Factors Should Underwriters Consider?

Should underwriters use all sorts of data or restrict themselves to models and loss data?

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