RMIS Platforms Evolve Beyond Claims Management to Strategic Decision Support

Claims management continues to be the dominant use for risk management information systems (RMIS), but organizations are expanding use of the platforms for other purposes, such as providing strategic insights to support risk management decisions, according to a new report from Redhand Advisors.
The 2025 RMIS Report Technology Survey of risk management professionals also finds that organizations increasingly are leveraging AI and automation despite integration challenges and budget constraints, while the RMIS market shows significant growth with over half of recent implementations being first-time RMIS buyers and 25% of adopting organizations coming from the middle-market segment.
RMIS platforms are experiencing significant evolution as organizations expand their application beyond traditional uses, Redhand Advisors found. While claims management remains the dominant use case at 82%, the survey shows substantial adoption for incident management (62%) and claims administration (53%). Notably, organizations are increasingly implementing these systems for strategic functions like policy management (29%), insurance renewal activities (24%), and exposure tracking (19%).
This shift represents a fundamental transformation from purely transactional systems to strategic tools supporting broader decision-making, according to the report. Organizations increasingly seek platforms that integrate seamlessly with other business applications to create a unified view of risk data across functions like claims, safety, and compliance.
The RMIS vendor landscape is responding accordingly, with recent enhancements focusing on improved system performance, usability, and data-driven capabilities. User experience has become a priority, with vendors rolling out redesigned interfaces, enhanced mobile capabilities, and expanded options for user-specific dashboards and workflows. Reporting capabilities have similarly evolved, with real-time dashboards, advanced visualizations, and flexible ad hoc reporting increasingly infused with AI-driven insights.
In terms of AI, adoption of generative AI within respondents businesses is still in the early stages, according to the report. The survey found that 35% reported being in the early stages of using generative AI in their business, while a similar percentage, 32%, didn’t know or were unsure. Further along the adoption curve, 6% reported their business is actively building generative AI applications, 11% were exploring pilots or limited applications, and 1% said generative AI was fully implemented and 15% were partially implemented.
Challenges and Opportunities in the RMIS Ecosystem
Despite growing adoption of risk management technology, organizations face significant barriers to implementation, according to the report. The survey identifies implementation and licensing costs (55%), budget constraints (47%), and integration challenges with existing systems (43%) as the top obstacles. Employee resistance to change (35%) and uncertainty about ROI (27%) further complicate adoption efforts.
Data quality inconsistencies and integration issues between systems continue to hamper analytics and reporting capabilities. Many organizations also struggle with limited customization options and complex user interfaces that impede adoption and effectiveness, the report noted.
These challenges, however, create substantial opportunities for innovation, according to Redhand Advisors.
“Organizations are looking for RMIS platforms that offer enhanced data integration, automation capabilities, and advanced analytics tools. There is also a growing demand for systems that are more intuitive and provide better support for user training and adoption,” the report stated.
The results achieved through successful RMIS implementation underscore these opportunities. Organizations report better reporting (72%), improved data accuracy (70%), and increased efficiencies (62%) as the primary benefits. Strategic advantages include improved risk analysis (43%), enhanced business processes (41%), and faster decision-making (41%).
Strategic Approaches for Maximum RMIS Value
To navigate the complex risk management technology landscape, the report recommends that organizations prioritize several key strategies:
- Invest in platforms supporting centralized data management and seamless integration to maintain data integrity across the risk management ecosystem.
- Leverage AI and automation capabilities to transform operations through claims automation, predictive analytics, data enrichment, and workflow optimization.
- Prioritize user experience and training by selecting intuitive platforms with role-specific interfaces and developing comprehensive training programs.
- Expand analytical capabilities through robust ad-hoc reporting, real-time dashboards, and advanced analytics to enable more proactive risk management.
- Align technology investments with strategic goals, focusing on scalable, cloud-based solutions that support future growth and improve risk visibility, departmental collaboration, and cost reduction.
“As organizations place greater emphasis on data-driven decision-making, RMIS platforms must evolve to become not only systems of record but also strategic tools that enable agility, foresight, and operational efficiency,” the report’s authors stated.
Obtain the full report here. &