Clients, brokers, and other constituents are constantly on the lookout for a carrier partner that will not only meet their needs, but also display an understanding of who they are and where they come from.
One Call is using sentiment software to capture how their customer service team is expressing empathy and analyzing that data to drive better outcomes.
Hardening market conditions are driving increased interest in parametric products that target Nat CAT perils, but their quick payouts will make them a risk management staple for years to come.
As workers’ compensation tries to better understand how biopsychosocial factors influence recovery, industry professionals may want to consider how age and mental health conditions influence physical therapy.
As claims administrators struggle with a lack of talent, technology solutions can help reduce workloads and free up claims staff for higher value tasks.
For buyers and brokers working to effectively manage tough-to-insure risks such as property and cyber, focusing on risk control fundamentals and partnering with a carrier that offers capacity and resources can help strategically mitigate exposures.
Network savings, customer service, and the quality of treatment to employees are the top three factors survey respondents seek in an ancillary care network provider.
Pushing past psychosocial barriers to injury recovery often takes a more strategic approach to communication with all stakeholders. Understand how effective communication, early identification, and a multi-disciplinary approach are crucial for managing psychosocial barriers to recovery.