Susan Johnson, chief diversity and inclusion officer for The Hartford, explains how the industry is responding to 2020’s global calls for equality by diversifying hiring and building more inclusive corporate cultures.

From COVID-19 to hurricane season, property owners felt the strains of 2020. Liberty Mutual’s Gregg Cunningham and Ed Mazman share what we can glean from the lessons learned this year.

Even during a global pandemic, Philadelphia Insurance Companies has found a way to effectively utilize its culture and encourage employees through positivity and innovation.

Mohit Pande says consideration of short-term climate signals could yield more accurate frequency projections.

David Young and Tron Emptage share what Optum Workers’ Comp and Auto No-fault have been diligently working on all year to keep their employees and clients safe and informed during COVID-19.

As Liberty Mutual’s Steve Deane explains, technology doesn’t hold as much merit without the people and culture behind it.

Industry veteran Mario Vitale joined Resilience in September of 2019 as president. He talked to Risk & Insurance about his reasons for joining the Resilience team and hopes for the future.

Andrew Walker of BHSI discusses the current claims landscape and what it takes to keep abreast of the risks ahead.

Michael Hennessey talks about joining IMA, the growing cannabis industry and what that means for the commercial insurance industry. 

Danielle Lisenbey made history by becoming the first female member of the Crawford & Co. Global Executive team. This November, she begins a new chapter as president at MedRisk.

Vincent Foderingham details his 23 years in risk, the need for a more diverse workforce and what the industry will look like post-pandemic. 

Though COVID-19 is exacerbating some exposures in the long-term living space, underwriters will be pragmatic as they evaluate the impact on risk profiles.   

While musculoskeletal disorders can be difficult to treat, one of the most effective tools against chronic pain can be found in our brains rather than in a prescription bottle. 

Criminal law professor Deborah Ramirez says it’s time for mandatory professional liability insurance for police officers. Will insurance step up to help?

Laura Langone, the 2020 president of RIMS, discusses the rise of Insurtech, a commitment to learning and why risk professionals need to break into boardrooms.

When all stakeholders understand the direction care will take, it is easier to prevent care delays and avoid harmful treatment missteps.

Andreas Berger, Swiss Re Corporate Solutions’ CEO, details the industry’s challenges and the necessary changes to solve them.

Plotting out steps to recovery at the onset of a claim helps engage injured workers in their treatment and can minimize treatment delays.

Ironshore’s Dave Standish explains some of the top risks associated with collecting biometric data, from liability and the legal landscape to how to protect against a data breach.

Dislocation and marked premium price increases are common in many insurance markets these days. The Hartford’s Adrien Robinson weighs in.