Customer satisfaction and customer complaint data should be used as a proactive risk mitigation tool.

Only in U.S. health care can you be charged for a service foisted upon you while unconscious. A different model could fix that. 

Risk professionals know to separate cell phones for life and work. It’s schizophrenic really, but ever so intelligent.

Like any risk, “worry” can stagnate your business and should be managed.

Performing root cause analysis of health care mistakes should be a trained, specific, skill set.

Public risk management requires stamina and endurance regardless of the political season’s veiled threats and promises

Self-driving cars will offer safety and other conveniences, but we will lose some fun along the way.

Make no mistake, the Internet of Things will present staunch challenges for the insurance industry.

Being in China when the Tianjin explosion occurred left me pondering the insurance implications.

Expanding powers of analytics are fine and good. But without the wisdom of experienced risk managers, they’re not much good at all.

Excluding pharmacists from key pharmacy-related decisions in workers’ compensation just doesn’t make sense.

Simply having lots of data gets us nowhere. We need a different approach.

Wishes for a wet winter may lead to unexpected catastrophe.

The only failure in improvement is choosing not to improve. Continuous improvement should always be the goal.

The sixth chapter in Grace Crickette’s Risk Insider series on implementing enterprise risk management.

Twenty five years after the ADA passed, job force participation by disabled workers is less than it was then.

Disciplining workers who come to work stoned is an important safety measure, plain and simple.

The commercial insurance realm is expected to continue softening, but it is crucial that the industry maintain pricing discipline.

Taking it easy in a light hurricane season is exactly the wrong thing to do.

Let’s not fall all over ourselves introducing new insurance products when existing ones will do.