Marsh Broker Susan Young Recognized as a 2019 Cyber Power Broker
Susan Young, Senior Vice President, Marsh
The best brokers don’t sweat curveballs. They know how to pivot and turn a curve into an advantage. That’s the kind of fast footwork clients have come to admire from Marsh’s Susan Young.
“We were looking at a major acquisition,” explained Bill Richardson, vice president of risk management for Albertsons Companies. “Right before shareholder vote, the deal got canceled.” Fortunately, the work Young had put into the deal wasn’t for naught.
“Susan had put together a great cyber program. When the deal fell apart, we were able to leverage what she had done [at] our renewal.” That included moving the bottom four layers of the tower around, resulting in 20 percent savings year over year and significant coverage enhancements, some of which were the first to be seen in the market for retailers.
“[She] had done this the year before, and we thought we had achieved all that we could on the program, but she did it again,” Richardson said.
What distinguishes Young is her ability to immerse herself in the client’s industry and get a thorough grasp of how the evolving challenges will affect clients’ cyber coverage.
“Cyber threat changes from one week to the next,” said Dan Sandru, chief risk officer for Broadcom Inc. But Young “doesn’t miss a beat,” he said. “I have yet to meet a person as quick, as sharp, as thorough and as knowledgeable technically as Susan. She’s gone far beyond [the traditional] broker role. Usually you need to hire consultants and experts to do something that Susan has done single-handedly.”
A Risk & Insurance Power Broker® is an individual who stands out among their peers for the exceptional client work they delivered over the past year. While brokers play many key roles in the insurance industry and risk profession, a Power Broker® award recognizes problem solving, customer service and industry knowledge.
Our goal is to broadly recognize and promote outstanding risk management and customer service among the brokerage community.
Who selects the winners?
Power Brokers are selected by Risk Managers based on the strength of the testimonials they provide to a team of 15 Risk & Insurance editors and writers.