Theo Awards 2026: In Conversation with Advocate Health

How Advocate Health merged two large workers’ comp programs into one standard of work, combining the best of each for teammates across six states.
By: | October 29, 2026

How do you give an injured teammate in North Carolina the same experience as one in Wisconsin when your program was created by merging two large, established workers’ compensation operations? Melinda Daniel, Associate Vice President of Workers’ Comp at Advocate Health, has been answering that question for 150,000 teammates across more than 1,000 sites in six states. Her core message: integration succeeds when people come first, and technology and process follow. 

Rather than choosing one legacy approach over the other, Advocate Health listened to customers and field teammates, analyzed the financial and service picture, and combined the best of both worlds, then explained the what, why, and how to every stakeholder. The unifying element is a standard of work modeled on the insurance industry and grounded in lean principles. Daniel calls it a living document, improved wherever it falls short, because technology cannot fix a bad process. Prevention follows the same philosophy: working hand in hand with teammate safety, the team uses near-miss reporting to catch hazards before they become injuries, so people can come to work and go home the same way. 

Watch the full interview to discover the unexpected source of strength Daniel credits with carrying people through the hardest part of the integration, the question she hopes unified enterprise data will finally answer, and why she describes the organization as still early in its marriage. She also shares what workers’ compensation leaders outside healthcare can learn from the industry. &

The R&I Editorial Team can be reached at [email protected].

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