Ron Morrison, Chief Claims Officer at MSIG USA, discusses how AI is reshaping claims operations, why change management matters as much as technology, and how insurers can use data and collaboration to improve outcomes across complex claims environments.
Executives are navigating intense day-to-day operational pressures that are crowding out a focus on high-impact risks like litigation, even as they recognize those risks could threaten their company’s survival.
To really get the best result from the underwriter and the most competitive pricing and terms for the insureds, it really helps for brokers to be additive in the process as opposed to just being transactional.
To really get the best result from the underwriter and the most competitive pricing and terms for the insureds, it really helps for brokers to be additive in the process as opposed to just being transactional.
What you need for a claims role is to be naturally inquisitive and analytical in the way you approach a claim. You need to look at things from a very process-forward analytical state.