Kevin Rampe from Chubb shares insights on the future of claims management, focusing on the synergy between skilled professionals and advanced digital tools, the role of empathy in claims service, and the impact of data analytics on decision-making processes.

Thirty years ago, single mother Jeanette Ward needed a job. Enter Texas Mutual, where today she fills the role of CEO. Ward reflects on her career in insurance and how to pave a path forward to welcome new recruits to the industry.

One of the most difficult areas for regulators trying to determine whether AI is being used ethically is the issue of transparency.

For a smooth, successful transition to AI and automation, professionals recommend that you consider the quality of your data first.

Artificial intelligence can help brokers manage the high-volume, low-premium accounts commonly associated with small and middle market businesses.

Looking back at what we learned over the past year only reinforces our goals for the year ahead.

Emerging risks are always in mind for underwriters, but reinventing the wheel is rarely necessary to give brokers and insureds the new types of security they seek.

In2Leadership is open to professionals in any industry and the content presented will be relevant to people at all levels of their career. Through guided discussions and workshops, participants can choose their own level of engagement as they explore their views on the coursework.

The newly elected president of the CPCU Society shares more about her goals, her background and her hopes for her legacy as the first Black female CPCU Society president.

The world continues to change rapidly due to AI and other digital technologies, leaving some with a Fear Of Becoming Obsolete. But one In2Leadership session aims to equip insurance pros with the tools to succeed.

The insurance landscape will continue to evolve as leaders predict we will see a focus on hyper-personalization, embedded insurance, and the humanization of AI.

Students are still seeking risk management and insurance positions, but they have expectations of their employers. Namely, they want to pursue versatile roles where they can apply diverse skill sets throughout their career.

Economic uncertainty, rising claim costs and an increase in weather-driven losses aren’t exactly the market trends that we’d have selected to take with us into the coming year, had we been given the option. However, it looks like these are the conditions that we will be stuck with for a while. As 2023 draws to… View Article

A session at ITC Vegas 2023 talked about underwriters and the capabilities of AI to change the future.

In an enormous industry that touches nearly every facet of daily life, insurance and risk management experts say, there’s ample space for people of diverse abilities to thrive.

For more than 350 years, the insurance model has been simple: Repair and replace after damage. However, with modern technology, we can now help our customers before they face loss. I recently joined the leaders of two preeminent insurance research organizations — Roy Wright of the Insurance Institute for Business & Home Safety (IBHS) and… View Article

The 2024 Executives to Watch know that data expertise is an important part of risk mitigation and transfer. But is it more important than the role of human collaboration and communication? 

Explore how new innovations in data collection and management can affect workers’ compensation claims outcomes.

Just how relevant is the future of artificial intelligence to the workers’ comp industry? 

The significance of the partnership between retail insurance and Insurtech for ensuring long-term growth and success in the sector should not be overlooked.