By seeing the human being behind every claim — and finding a way to reach that person wherever they are — C.R. England’s workers’ compensation program has become something drivers in one of America’s most isolated professions rarely experience: a source of genuine support.
By treating every injured employee like a family member — and finding vendor partners willing to do the same — Rumpke Waste & Recycling built a workers’ compensation program with sustained cost reductions and a 98% return-to-work rate that reflects something deeper than good claims management.
By deploying dedicated telephonic case managers, systematically using injury video evidence, and tackling Medicare exposure head-on, First Student transformed the workers’ compensation program supporting the largest school bus fleet in North America — and proved that doing right by injured employees and achieving strong financial outcomes are not competing goals.
This logistics industry leader achieved substantial reductions in workers’ compensation costs through advanced analytics, targeted safety training, and a commitment to continuous improvement.