Brilliance in Focus: Public Sector Power Broker Josh Daly

As part of covering the best brokers in the commercial insurance space, Risk & Insurance®, with the sponsorship of Philadelphia Insurance Companies, is expanding its coverage of Power Broker® winners and finalists with its Brilliance in Focus series.
Look for these expanded profiles on the Risk & Insurance website and in your social media feeds throughout the year.
Here, we talk with Gallagher’s Josh Daly, a 2025 Public Sector Power Broker.
Risk & Insurance: When it comes to arranging coverage for public sector clients, what methods have proven successful in getting all stakeholders on board so that the risk is better understood and the coverage is properly tailored?
Josh Daly: The strategy proving the most effective is simply educating clients and potential prospects on how an exposure could impact their organization. We are very fortunate to work with hundreds of public-school systems in Pennsylvania, which allows us to provide real world claim examples to illustrate the importance of purchasing proper insurance products. This ability to see loss trends develop in real time allows Gallagher to circulate information to our clients and prospects to prevent further losses and educate their stakeholders regarding coverage options.
R&I: What are some risk management trends you are seeing with your public sector clients? More use of captives? More aggressive intervention to limit workers’ comp claims? Etc.
JD: In recent years, our school systems have seen a dramatic increase in the number of workers’ compensation claims stemming from physical student-staff interactions. In fact, for the vast majority of our client base, this is by far their largest loss driver. To complicate matters even further, this is also the most difficult exposure to control due to the various means of injury which could include staff getting injured breaking up student fights, interactions with special needs pupils who accidentally injure a staff member, assault by students directed toward staff members, etc.
To combat these trends, our public school clients are evaluating training methodologies for teachers to de-escalate, halt altercations, identify triggers, etc. They are also using data and analytics to identify loss leaders by frequency and severity throughout the organizations. By identifying loss drivers using metrics like locations, positions and grade levels, administrators are better equipped to divert district resources to those areas driving cost – and help create a safer space for students and staff.
R&I: What resources have been the most helpful to you in your career? Formal education? Mentoring from veteran producers? Etc.
JD: I have been very fortunate to have been mentored by one of the best client service teams within our organization throughout my career, whether it was my time as a risk management consultant or as a producer. They have not only provided me with the tools and resources to succeed, but more importantly, they had enough trust to allow me to fail and learn from my mistakes. Their candid feedback and willingness to take time out of their schedules to mentor me have been invaluable resources during my time at Gallagher.
R&I: What emerging risks should public sector risk managers and their colleagues be keeping an eye out for?
JD: Third-Party Cybersecurity breaches have started to impact public school systems on a more routine basis. Recently, there have been several high-profile data breaches of vendors in the school space, potentially exposing the confidential information of hundreds of thousands of students and staff members.
More than ever, it is imperative that relationships with vendors do not compromise the cybersecurity posture or financial stability of the school systems. One area that I really focus on in these arrangements surrounds the contractual risk management agreement between the two parties. Verifying that contracts specify areas like data protection measures, insurance requirements and hold harmless and indemnification language is to limit a school’s exposure and financial risk should a loss occur that is outside of their control. Given the valuable nature of school system data, we expect this exposure to increase exponentially in coming years.
R&I: What do you wish your public sector clients understood better about what you do and what you are trying to achieve for them?
JD: One overlying theme I try to focus on with all my clients is value beyond pricing. In serving as a safety manager prior to joining the insurance industry, I remember how little time I had to handle insurance matters when they arose. Clients not only need answers to be timely, but they need to trust that the information being presented is accurate. While I pride myself on responsiveness and availability, I want my clients to truly think of me as an extension of their internal risk management departments. Any agency can provide pricing, but the long-term relationships I focus on building with clients are forged through trust, transparency and mutual respect. &