Marsh Broker Kaitlin Upchurch Recognized as a 2021 Cyber Power Broker
Kaitlin Upchurch, Senior Vice President, South Central Zone Cyber Leader, Marsh
A cyber insurance broker with clients in the energy industry, Kaitlin Upchurch is particularly concerned with solving problems for her clients.
“Clients in this sector are experiencing challenged property renewals with confusing new wordings related to cyber events. They are looking to their insurance broker for guidance and strategy to work through this issue,” she wrote in her application.
“I’ve taken the initiative with multiple clients on this front, working closely with a team of cross-department insurance colleagues (property, casualty, cyber, D&O) to deliver a cyber program structure that’s a combination of conventional cyber coverage and a property program buy-back facility to complement the gaps in the property program.”
It’s this kind of proactive, detailed work that impresses Upchurch’s clients most: “She’s extremely hard working and really strives to provide the best service and product,” said one client in the energy sector, adding that Upchurch helped perform a side-by-side comparison of several policies, going into great detail to explain complicated terms and offer additional insight where needed.
For Upchurch, the subject matter is truly a passion, and she strives to learn something new every day in order to share more knowledge with her clients.
“There is an incredible amount to learn, which can be overwhelming to consider, but I find that it’s the best part of this job,” her application said.
A Risk & Insurance Power Broker® is an individual who stands out among their peers for the exceptional client work they delivered over the past year. While brokers play many key roles in the insurance industry and risk profession, a Power Broker® award recognizes problem solving, customer service and industry knowledge.
Our goal is to broadly recognize and promote outstanding risk management and customer service among the brokerage community.
Who selects the winners?
Power Brokers are selected by risk managers based on the strength of the testimonials they provide to a team of 15 Risk & Insurance editors and writers.