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Lockton Broker Michelle Wong Recognized as a 2024 Employee Benefits Power Broker

Michelle Wong, VP, Senior Consultant, Lockton

Michelle Wong
VP, Senior Consultant
Lockton, San Diego

Trust is key with employee benefits programs, especially when a broker enters a new relationship. Michelle Wong is one broker who knows how to build that trust from the get-go.

“We began our relationship last year and navigated some interesting situations together,” said Matthew Brown, chief people & culture officer at Schoox.

“The whole team demonstrated amazing customer service and foresight. Going into this year, we were able to innovate in our program and implement substantial employee education to maximize utilization of benefits. They took the time to understand the needs and desires of our people.”

However, it’s not just new clients that get Wong’s best.

“We worked with Michelle for many years, and as she’s moved, we’ve moved, because of the level of service that we get and the creative solutions she comes up with,” said Kristin Smith, director of human resources at Santa Fe Christian Schools.

Smith explained that a leadership change required a negotiation between the values of a high-deductible plan with an HSA versus an HMO.

“We came up with a plan that really worked with what we’re trying to do. It’s our first year and it took some tweaking, and Michelle really took the time and made that happen.”

She also noted that Wong’s team’s solution enabled her teacher population to keep their doctors, an important consideration for them as news of the potential changes spread through the organization.

All in all, Wong’s clients know that she has their back no matter what happens

All 2024 Power Broker Winners

2024 Employee Benefits Power Broker Winners


What is a Power Broker?

A Risk & Insurance Power Broker® is an individual who stands out among their peers for the exceptional client work they have delivered over the past year. While brokers play many key roles in the insurance industry and risk profession, a Power Broker® award recognizes problem solving, customer service and industry knowledge.

Our goal is to broadly recognize and promote outstanding risk management and customer service among the brokerage community.

Who selects the winners?

Power Brokers are selected by risk managers based on the strength of the testimonials they provide to a team of 15 Risk & Insurance editors and writers.

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