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Gallagher Broker Tori Roberts Recognized as a 2024 Education Power Broker

Topics: Education

Tori Roberts, Client Executive, Gallagher

Portrait of Tori Roberts

Tori Roberts, CLCS
Client Executive
Gallagher, Cincinnati

Tori Roberts got off to a good start when she joined the insurance team supporting Cincinnati State Technical and Community College in 2023. Her goal was to show the school the value of working with someone with expertise in higher education, and it paid off. She saved the college $20,000.

The college needed insurance to cover nursing students assigned to health care facilities and hospitals to learn clinical skills. After reviewing all its coverages, Roberts consolidated two of its medical professional liability policies into its package policy while also broadening coverage.

“It was an insurance policy we’d had for 17 years. It was almost like double coverage,” said Tony Cowden, director of purchasing and grant accountant. “That was a nice savings for the college.”

Kelly Heineke, director of business operations at The Wellington School in Columbus, Ohio, also appreciated Roberts’ knowledge, which has enabled coverage for such items as international travel, hosting exchange students and unique field trips.

“Being an independent private school, we do a lot of stuff a traditional school doesn’t do,” she said. “Tori is always available to help us work through any risk.

“I would rate her customer service with the highest possible rating,” she added. “Tori always responds within 24 hours. She provides not only an answer but documentation to support her answer and sources where I can find out more about the questions.”

All 2024 Power Broker Winners

2024 Education Power Broker Winners and Finalists


What is a Power Broker?

A Risk & Insurance Power Broker® is an individual who stands out among their peers for the exceptional client work they have delivered over the past year. While brokers play many key roles in the insurance industry and risk profession, a Power Broker® award recognizes problem solving, customer service and industry knowledge.

Our goal is to broadly recognize and promote outstanding risk management and customer service among the brokerage community.

Who selects the winners?

Power Brokers are selected by risk managers based on the strength of the testimonials they provide to a team of 15 Risk & Insurance editors and writers.

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