Risk Insider: Jack Hampton

What’s the Greater Risk: Student Debt or Internet Scorn?

By: | April 10, 2017 • 3 min read
John (Jack) Hampton is a Professor of Business at St. Peter’s University and a former Executive Director of the Risk and Insurance Management Society (RIMS). His recent book deals with risk management in higher education: "Culture, Intricacies, and Obsessions in Higher Education — Why Colleges and Universities are Struggling to Deliver the Goods." His website is www.jackhampton.com.

The media spotlight is merciless and the Internet only magnifies the viral possibilities. We see the danger on a daily basis. Even the best and the brightest must be careful.

Thus far criticism has not developed for Ifeoma White-Thorpe, a New Jersey teenager recently accepted into every Ivy League college. Nor should it for the young lady who is a student council president at her public high school, winner of a national essay contest and who wants to pursue a career in global health policy.

Her biggest problem now is to decide which school offers the most financial aid. At least that’s what she said when interviewed by the media.

The high school senior recently told ABC NY, “I got into Harvard early action so I figured I’ll just go there … then I got into all the others and I was like, wait now, I don’t know where I want to go.”

She told CBS News, “It will likely come down to whichever university provides the best financial aid package.”

Whoops. Do these statements open the door for critics?

Let’s hope that we sort out some of the larger issues facing higher education. Many people are hurt by unbearable student debt, unethical recruiting practices, and emotional discussions that discourage bright foreign students from attending U.S. colleges and universities.

Some disgruntled souls might be tempted. How about the parents of students rejected by Harvard? Some 40,000 students applied for the 1,700 openings in the freshman class, a five percent acceptance rate.

A sadder story involves the hundreds of thousands of young people who together owe more than $1.3 trillion on student loans. Many of them will spend years if not decades getting out from under the debt load.

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Not to mention that they don’t have Ivy League degrees to help them dig out of that hole. Many have no degrees at all.

With the reputational dangers of the media, you never want to open doors for critics to rush in. Did Ifeoma accidentally do that?

Go back to the words “early action” and “best financial aid package.” If you are the middle-class parent of a bright teenager, you know what these words mean. Or do you?

Are “early action” applications binding? That is, if accepted by the school, do you have to attend it? Many people think yes, but the answer is no. The binding requirement goes with something called “early decision.” This does not apply to Ifeoma.

The financial package can also be misunderstood, even by Ifeoma herself. Ivy League schools don’t give “merit” financial aid.

Harvard and the others are quite explicit that they only give need-based financial assistance. For a family income below $60,000, Harvard does not expect parents to make any contribution to the cost of attending. Ninety percent of students attend Harvard at the same or lower cost than attending a public university in their home state.

Let’s hope that we sort out some of the larger issues facing higher education. Many people are hurt by unbearable student debt, unethical recruiting practices, and emotional discussions that discourage bright foreign students from attending U.S. colleges and universities.

It has been a few weeks since we learned the good news about Ifeoma. So far, no media firestorm has ignited.

As we congratulate Ifeoma, let’s hope a critical story does not go viral as she and her family move toward their final decision.

More from Risk & Insurance

More from Risk & Insurance

4 Companies That Rocked It by Treating Injured Workers as Equals; Not Adversaries

The 2018 Teddy Award winners built their programs around people, not claims, and offer proof that a worker-centric approach is a smarter way to operate.
By: | October 30, 2018 • 3 min read

Across the workers’ compensation industry, the concept of a worker advocacy model has been around for a while, but has only seen notable adoption in recent years.

Even among those not adopting a formal advocacy approach, mindsets are shifting. Formerly claims-centric programs are becoming worker-centric and it’s a win all around: better outcomes; greater productivity; safer, healthier employees and a stronger bottom line.

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That’s what you’ll see in this month’s issue of Risk & Insurance® when you read the profiles of the four recipients of the 2018 Theodore Roosevelt Workers’ Compensation and Disability Management Award, sponsored by PMA Companies. These four programs put workers front and center in everything they do.

“We were focused on building up a program with an eye on our partner experience. Cost was at the bottom of the list. Doing a better job by our partners was at the top,” said Steve Legg, director of risk management for Starbucks.

Starbucks put claims reporting in the hands of its partners, an exemplary act of trust. The coffee company also put itself in workers’ shoes to identify and remove points of friction.

That led to a call center run by Starbucks’ TPA and a dedicated telephonic case management team so that partners can speak to a live person without the frustration of ‘phone tag’ and unanswered questions.

“We were focused on building up a program with an eye on our partner experience. Cost was at the bottom of the list. Doing a better job by our partners was at the top.” — Steve Legg, director of risk management, Starbucks

Starbucks also implemented direct deposit for lost-time pay, eliminating stressful wait times for injured partners, and allowing them to focus on healing.

For Starbucks, as for all of the 2018 Teddy Award winners, the approach is netting measurable results. With higher partner satisfaction, it has seen a 50 percent decrease in litigation.

Teddy winner Main Line Health (MLH) adopted worker advocacy in a way that goes far beyond claims.

Employees who identify and report safety hazards can take credit for their actions by sending out a formal “Employee Safety Message” to nearly 11,000 mailboxes across the organization.

“The recognition is pretty cool,” said Steve Besack, system director, claims management and workers’ compensation for the health system.

MLH also takes a non-adversarial approach to workers with repeat injuries, seeing them as a resource for identifying areas of improvement.

“When you look at ‘repeat offenders’ in an unconventional way, they’re a great asset to the program, not a liability,” said Mike Miller, manager, workers’ compensation and employee safety for MLH.

Teddy winner Monmouth County, N.J. utilizes high-tech motion capture technology to reduce the chance of placing new hires in jobs that are likely to hurt them.

Monmouth County also adopted numerous wellness initiatives that help workers manage their weight and improve their wellbeing overall.

“You should see the looks on their faces when their cholesterol is down, they’ve lost weight and their blood sugar is better. We’ve had people lose 30 and 40 pounds,” said William McGuane, the county’s manager of benefits and workers’ compensation.

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Do these sound like minor program elements? The math says otherwise: Claims severity has plunged from $5.5 million in 2009 to $1.3 million in 2017.

At the University of Pennsylvania, putting workers first means getting out from behind the desk and finding out what each one of them is tasked with, day in, day out — and looking for ways to make each of those tasks safer.

Regular observations across the sprawling campus have resulted in a phenomenal number of process and equipment changes that seem simple on their own, but in combination have created a substantially safer, healthier campus and improved employee morale.

UPenn’s workers’ comp costs, in the seven-digit figures in 2009, have been virtually cut in half.

Risk & Insurance® is proud to honor the work of these four organizations. We hope their stories inspire other organizations to be true partners with the employees they depend on. &

Michelle Kerr is associate editor of Risk & Insurance. She can be reached at [email protected]