2016 Teddy Awards: Honorable Mention

Advocating for Injured Workers

By helping employees navigate through the workers' comp system, Cottage Health decreased lost work days by 80 percent.
By: | November 2, 2016 • 3 min read

Cottage Health was having trouble returning injured workers to the job. In 2014, the nonprofit hospital system recorded an all-time high of 1,953 recordable lost days.

In 2016, the three-hospital system in the Central Coast Region in California is on track to reduce that number to 400 – an 80 percent decrease in lost work days.

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The health system managed the impressive turnaround by modifying its transitional return to work program, hiring a workers’ compensation case manager and working to educate both managers, employees and medical providers about the opportunities and benefits of returning workers to the job as quickly as possible.

“Keeping somebody engaged at work returns them to their full capacity sooner,” said Angeli Mancuso, manager, employee health and safety at Cottage Health. “There’s a psychological component. When you get used to not working, even two weeks off, sometimes it makes it very difficult to come back.”

Rose Hatmaker, workers’ compensation case manager at Cottage Health, says the health care organization “works as an advocate for the injured workers.”

“It’s a team effort to return injured workers to a productive lifestyle in their position,” she said.

Angeli Mancuso, manager, employee health and safety, Cottage Health

Angeli Mancuso, manager, employee health and safety, Cottage Health

Hatmaker helps employees navigate the workers’ compensation system by directly communicating with occupational health physician partners, expediting physical therapy appointments, discussing treatment plans with physicians and assisting employees with any questions they have related to claims process, handled by third-party administrator Sedgwick.

Hatmaker also put together a job bank that helps her match jobs and abilities within the health system with injured employees.

But the worker advocacy program required pushing our culture forward, said Mancuso.

While she worked with the management team to educate them on the benefits of bringing injured employees back on modified duty, Hatmaker was brought on board in 2015 to work with the employees, physicians and service providers.

Cottage Health uses a tiered return-to-work program that first tries to place injured employees in their home department. If physical limitations make that impossible, employees are assigned to a different department in their own hospital or another in the system. As a last resort, employees are assigned to a nonprofit organization as a volunteer. The last option was added to the program as part of the goal to reduce lost days.

“You can utilize their brain if they are physically unable to do the job.” Angeli Mancuso, manager, employee health and safety, Cottage Health

Use of the modified duty options have had peaks and valleys over the years, said Molly Kellogg, employee health and safety consultant, “but we’ve never had as much buy-in or variety as we do now.”

Mancuso remembered one manager who declined to bring back an injured physical therapist because of limitations. After another therapy department in the hospital agreed to bring the therapist on to speak to patients on the phone, the first manager changed his mind. They ended up sharing the employee’s time, she said.

“You can utilize their brain if they are physically unable to do the job,” Mancuso said.

Cottage Health also, of course, strives to prevent injuries from occurring, and has a robust training program and safety tools to maintain employee health.

A safe-patient handling system is a key part of that, and any new construction or remodeling almost always includes ceiling lifts in all rooms as well as mobile equipment at existing facilities. When the program began in 2009 at a cost of $6 million, there were 41 preventable patient handling injuries. In 2015, there was one.

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The health care system also concentrated on its sharp safety program to prevent blood exposure among health care workers. Research at the hospitals revealed that surgical technicians had the highest incidence of needle sticks and other sharps injuries. It had been presumed that resident physicians had the highest rate.

By increasing education, the needle stick rate for surgical technicians decreased from 25 percent in 2014 to 14 percent in 2015.

Cottage Health begins its safety training at new employee initiation sessions and pursues safety awareness at departmental staff meetings. In addition it has a multi-disciplinary committee that includes representatives from many areas throughout the system to focus on “environments of care.” &

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Read more about the 2016 Teddy Award winners:

target-150x150Bringing Focus to Broad Challenges: Target brings home a 2016 Teddy Award for serving as an advocate for its workers, pre- and post-injury, across each of its many operations.

 

hrt-150x150The Road to Success: Accountability and collaboration turned Hampton Roads Transit’s legacy workers’ compensation program into a triumph.

 

excela-150x150Improve the Well-Being of Every Life: Excela Health changed the way it treated injuries and took a proactive approach to safety, drastically reducing workers’ comp claims and costs.

 

harder-150x150The Family That’s Safe Together: An unwavering commitment to zero lost time is just one way that Harder Mechanical Contractors protects the lives and livelihoods of its workers.

 

More coverage of the 2016 Teddy Awards:

Recognizing Excellence: The judges of the 2016 Teddy Awards reflect on what they learned, and on the value of awards programs in the workers’ comp space.

Fit for Duty: 2013 Teddy Winner Miami-Dade County Public Schools is managing comorbid risk factors by getting employees excited about healthy living.

Saving Time and Money: Applying Lean Six Sigma to its workers’ comp processes earned Atlantic Health a Teddy Award Honorable Mention.

Caring for the Caregivers: Adventist Health Central Valley Network is achieving stellar results by targeting its toughest challenges.

Advocating for Injured Workers: By helping employees navigate through the workers’ comp system, Cottage Health decreased lost work days by 80 percent.

A Matter of Trust: St. Luke’s workers’ comp program is built upon relationships and a commitment to care for those who care for patients.

Keeping the Results Flowing: R&I recognizes the Metropolitan Water Reclamation District of Greater Chicago for a commonsense approach that’s netting continuous improvement.

Anne Freedman is managing editor of Risk & Insurance. She can be reached at [email protected]

Risk Management

The Profession

After 20 years in the business, Navy Pier’s Director of Risk Management values her relationships in the industry more than ever.
By: | June 1, 2017 • 4 min read

R&I: What was your first job?

Working at Dominick’s Finer Foods bagging groceries. Shortly after I was hired, I was promoted to [cashier] and then to a management position. It taught me great responsibility and it helped me develop the leadership skills I still carry today.

R&I: How did you come to work in risk management?

While working for Hyatt Regency McCormick Place Hotel, one of my responsibilities was to oversee the administration of claims. This led to a business relationship with the director of risk management of the organization who actually owned the property. Ultimately, a position became available in her department and the rest is history.

R&I: What is the risk management community doing right?

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The risk management community is doing a phenomenal job in professional development and creating great opportunities for risk managers to network. The development of relationships in this industry is vitally important and by providing opportunities for risk managers to come together and speak about their experiences and challenges is what enables many of us to be able to do our jobs even more effectively.

R&I: What could the risk management community be doing a better job of?

Attracting, educating and retaining young talent. There is this preconceived notion that the insurance industry and risk management are boring and there could be nothing further from the truth.

R&I: What’s been the biggest change in the risk management and insurance industry since you’ve been in it?

In my 20 years in the industry, the biggest change in risk management and the insurance industry are the various types of risk we look to insure against. Many risks that exist today were not even on our radar 20 years ago.

Gina Kirchner, director of risk management, Navy Pier Inc.

R&I: What insurance carrier do you have the highest opinion of?

FM Global. They have been our property carrier for a great number of years and in my opinion are the best in the business.

R&I: Are you optimistic about the US economy or pessimistic and why?

I am optimistic that policies will be put in place with the new administration that will be good for the economy and business.

R&I: What emerging commercial risk most concerns you?

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The commercial risks that are of most concern to me are cyber risks, business interruption, and any form of a health epidemic on a global scale. We are dealing with new exposures and new risks that we are truly not ready for.

R&I: Who is your mentor and why?

My mother has played a significant role in shaping my ideals and values. She truly instilled a very strong work ethic in me. However, there are many men and women in business who have mentored me and have had a significant impact on me and my career as well.

R&I: What have you accomplished that you are proudest of?

I am most proud of making the decision a couple of years ago to return to school and obtain my [MBA]. It took a lot of prayer, dedication and determination to accomplish this while still working a full time job, being involved in my church, studying abroad and maintaining a household.

R&I: What is your favorite book or movie?

“Heaven Is For Real” by Todd Burpo and Lynn Vincent. I loved the book and the movie.

R&I: What’s the best restaurant you’ve ever eaten at?

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A French restaurant in Paris, France named Les Noces de Jeannette Restaurant à Paris. It was the most amazing food and brings back such great memories.

R&I: What is the most unusual/interesting place you have ever visited?

Israel. My husband and I just returned a few days ago and spent time in Jerusalem, Nazareth, Jericho and Jordan. It was an absolutely amazing experience. We did everything from riding camels to taking boat rides on the Sea of Galilee to attending concerts sitting on the Temple steps. The trip was absolutely life changing.

R&I: What is the riskiest activity you ever engaged in?

Many, many years ago … I went parasailing in the Caribbean. I had a great experience and didn’t think about the risk at the time because I was young, single and free. Looking back, I don’t know that I would make the same decision today.

R&I: What about this work do you find the most fulfilling or rewarding?

I would have to say the relationships and partnerships I have developed with insurance carriers, brokers and other professionals in the industry. To have wonderful working relationships with such a vast array of talented individuals who are so knowledgeable and to have some of those relationships develop into true friendships is very rewarding.

R&I: What do your friends and family think you do?

My friends and family have a general idea that my position involves claims and insurance. However, I don’t think they fully understand the magnitude of my responsibilities and the direct impact it has on my organization, which experiences more than 9 million visitors a year.




Katie Siegel is an associate editor at Risk & Insurance®. She can be reached at [email protected]