Workers’ Comp ERP Changes Reinforce the Value of Proactive Risk Mitigation

By: | April 23, 2025

John Lacy is vice president of workers’ compensation at The Hanover. In this role, he leads the workers’ compensation line, overseeing business strategy, tactical initiatives, appetite and portfolio management. An expert in the field, John also previously held a variety of underwriting management and loss control positions in the industry. Prior to entering the insurance industry, John served as an officer in the United States Army with the 25th Infantry Division until his honorable discharge.

Recent updates to the workers’ compensation experience rating plan (ERP) serve as another reminder of the value independent agents offer their clients.

By staying abreast of industry developments and promoting risk mitigation strategies, agents play a critical role in helping businesses prevent claims and more effectively manage their workers’ compensation costs.

The National Council on Compensation Insurance (NCCI) has completed an extensive, multi-year evaluation of the ERP methodology. The resulting changes to these important calculations are set to impact policyholders differently across states. These updates will drive changes in workers’ compensation premium based on an employer’s location and recent claims history, reflecting their risk level, and incentivizing workplace safety.

And in today’s insurance market, where costs continue to rise, these changes will offer an opportunity for agents to engage with clients to ensure they have proactive risk mitigation strategies in place to help manage costs and best protect their business.

How Will the Updated ERP Methodology Impact Clients?

A key component of the ERP is the experience modification rate—commonly referred to as the experience mod or X-mod.

With an X-mod of 1.0 serving as the benchmark, businesses with lower mods have more favorable claims experience and consequently, lower premiums. Conversely, an X-mod exceeding 1.0 points is indicative of less favorable claims experience, and results in higher premium costs.

The revamped ERP introduces state-specific thresholds for claims, replacing the former uniform, national threshold. This change results in more precise calculations that reflect the varied cost of workers’ compensation claims across different regions.

While the updated X-mod methodology introduces more accuracy, it also carries implications for businesses with higher or lower X-mods. With the implications being potentially cost-related, businesses must have robust claims and risk management practices.

How Can Independent Agents Help?

For independent agents, the changes present a unique opportunity to demonstrate their expertise and strengthen client relationships. Here’s how agents are guiding their customers through this transition:

Educating clients: Agents have an opportunity to explain the ERP updates and their implications for workers’ comp premiums. Clients with a debit X-mod should be especially prepared for potential shifts in pricing. During these discussions, agents can also evaluate workers’ compensation program options tailored to each client’s needs.

Driving risk mitigation efforts: Through regular assessments of the X-mod and overall claims experience, agents are helping businesses evaluate the effectiveness of their risk management strategies. Encouraging businesses to adopt a holistic approach to risk management offers significant value to clients. This approach includes fostering a strong safety culture, careful employee selection and training, thorough assessments and controls, effective injury management, and a commitment to continuous learning and improvement. For example, agents leverage valuable services offered by their carrier partners, like ergonomic evaluations, nurse triage services and more, to help drive more value for their customers.

By integrating risk management with claims handling, businesses can proactively address claims as they arise, enabling the implementation of targeted risk mitigation measures. This proactive strategy helps prevent future claims, fosters a safer work environment, minimizes workplace injuries, and ultimately contributes to positively influencing the X-mod.

Partnering with the right carriers: Agents look to partner with carriers that know and understand the workers’ comp business and can provide educational resources and risk management support. Carriers experienced in this market can provide agents with a consultative, tailored approach and add value by offering tools to mitigate risks and enhance decision-making. It’s important to have solutions based on the industry or type of business, including dedicated risk management consultants who can work directly with the businesses. Finding carriers that are very good at managing return to work, offer advanced bill review capabilities to mitigate erroneous medical billing codes and have strong PPO networks to provide strong care at a reasonable cost, is critical.  These services help assure proper care to injured workers, help them return to work and control costs.

The NCCI’s ERP updates underscore the vital role of agents in supporting clients with informed strategies and resources. By aligning with forward-thinking carriers and providing client-centered and client-specific guidance, agents are effectively helping their clients manage experience mods and maintain optimal workers’ compensation coverage in this evolving landscape to protect their business. &

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