Theo Awards 2026: In Conversation with First Student, Inc.
When nearly three in 10 of your drivers are Medicare eligible, can Medicare be an afterthought? At First Student, it is not. Karin Holland, Senior Corporate Claims Director at First Student Inc, and Dawn Moore, Vice President of Operations at Enlyte, show how designing a program around the workforce you actually have, older drivers, comorbidities, and split shifts, rather than around industry assumptions, changes outcomes for injured drivers.
First Student broadened what return to work can mean by partnering with nonprofit organizations for transitional duty, so drivers who cannot yet drive still feel valued and contribute to their communities, a better outlook that Holland ties to better outcomes. A primary telephonic case management model engages injured workers early, with field case managers added task by task when medical complexity, social barriers, or delayed recovery call for it. And bus camera footage, long used for liability, now gives providers objective information about the mechanism of injury, which matters when a driver responsible for a busload of students experiences even a minor collision as severe. &


