The Emerging Focus on Outcomes in Workers’ Comp
How do you know if the doctor you are seeing (or are planning to see) is any good?
Maybe you got a referral. Maybe you have “heard good things.” Maybe you have read some reviews online on Healthgrades or Google or Yelp.
But what do we really learn about from those sources? Good bedside manner? Efficient office? Friendly nurses? Can any of those sources quantify how effective that doctor was at healing patients in the best way possible?
That is where Dr. Justin Saliman steps in with the multimillion-dollar software he developed, OutcomeMD®. From a patient perspective, I want to know where the best chance for a great outcome can be found — not where the most efficient office is. Saliman is changing the focus of the overall care experience from patient experience to recovery outcomes.
I met Saliman at a venture capital symposium featuring exciting new investment opportunities. I was well into the writing of my book, “The Optimized Patient”, when I heard him present his entirely different approach to assessing the efficacy of any doctor across all specialties.
In a brief chat with Saliman, it became clear that his software — which is meant to help patients find their way to those doctors who deliver the best outcomes — would be invaluable in helping injured workers meaningfully track their recovery process.
Enlyte’s VP for government affairs, Brian Allen, often explains the use of the software by saying “Winners keep score.” What we have found is that injured workers who can track their recovery process with some precision seem to get better faster — because they fully engage in their recovery by tracking their progress.
In my case of a serious spine surgery, it was very easy in the fourth month of a nine-month recovery to start to feel defeated with worries that “I will never recover from this.” When a recovering person starts to go down that rabbit hole, it is very likely that their effort to get better will start to lag, and they will bring about the failure to recover that they so fear. Giving the injured worker the data-driven feedback gleaned from their own biweekly self-evaluations keeps them focused on the goal of a great outcome.
Saliman is scheduled to join me on our panel on the final day of the upcoming National Comp convention in October in Las Vegas. He is excited to share how shifting the focus of workers’ comp away from reducing the up-front cost of care and toward the attainment of better and faster outcomes not only benefits the injured worker, but it also provides an overlooked path to reducing overall medical spend by achieving better outcomes — a more rapid return to work.
The elements I have advocated for that help optimize injured workers for better outcomes include nutrition, activity, rest and mindset. Providing tools to help to measure outcomes and reinforce the mindset of patient engagement is crucial for the best and most rapid recovery.
As the tools and methodologies needed to look at improving outcomes become part of the conversation at conventions like National Comp, we hope to shine a light on concrete data and approaches that are designed to make workers’ comp systems more efficient by improving outcomes and, in so doing, improve employers’ bottom lines.
That’s a great outcome I believe everyone can agree on! &