Teddy Awards

Teddy Overview

Teddy-250What is the Teddy Award?

Are you proud of what you’ve accomplished with your workers’ compensation and injury prevention programs? Does your organization have ideas worth stealing? We’d like to learn more.

We invite employers of all sizes, in all industries, to apply for the Theodore Roosevelt Workers’ Compensation and Disability Management Award, sponsored by PMA Companies. The Teddy Award, established in 1994, was named in honor of President Theodore “Teddy” Roosevelt, who introduced the first piece of significant workers’ compensation legislation in the U.S.

Some food for thought as you apply. We’re looking for well-rounded programs that take a holistic approach to workers’ comp, injury prevention and disability management.

Teddy Award Sponsor:

PMA Companies

Teddy Award winning companies have several core characteristics in common. They do everything possible to protect their most valuable asset: their people. They strive daily to reduce workplace risks. When injuries do happen, winning companies waste no time securing expert care for their workers. They have systems and practices to ensure that they’re getting the best possible outcomes for their medical spend.

Teddy winners amaze us with their 110 percent commitment to reducing lost time, using imaginative strategies that turn the old model of return-to-work on its head.

They also track and measure all relevant data — continuously and aggressively looking for opportunities to improve outcomes while eliminating wasted expense. Along the way, many of them also develop effective strategies that help manage challenges such as opioid overuse, an aging workforce population, union negotiations, legacy claims, litigation and fraud.

Not least of all, Teddy winners get results. We look at performance data to gauge whether an organization’s programs really help achieve the intended goals.

Teddy winners go above and beyond best practices, and they have a firm grasp of the big picture. They leverage the talent of internal teams as well as vendor partners to build programs that enable them to drive year-over-year improvement for the long-term.

What you need to know

The Teddy Award winners are selected by a panel of judges consisting of industry professionals, including past Teddy Award winners.

All applicants must complete the online application and have the option to include attachments as necessary.

All winners and finalists will be interviewed for the sake of profiles to be published in the November 2018 issue of Risk & Insurance®. The information is also posted on the Risk & Insurance website, eNewsletter, web digital edition, and iPad and iPhone/Android apps.

Award winners should be available to attend a special Teddy Awards Q&A session at the National Workers’ Compensation and Disability Conference® on December 6, 2018, at Mandalay Bay Resort & Casino in Las Vegas, Nev.

Questions?

If there are any questions about the contest or the application material, please call Michelle Kerr, Associate Editor, 215-784-0910, ext. 6216; or e-mail [email protected].

APPLICATION DEADLINE EXTENDED: July 20, 2018

Winner Announcement Date: November 2018 Issue

AllStarsButton-ApplyNominate-270

4 Companies That Rocked It by Treating Injured Workers as Equals; Not Adversaries

The 2018 Teddy Award winners built their programs around people, not claims, and offer proof that a worker-centric approach is a smarter way to operate.
By: | October 30, 2018 • 3 min read

Across the workers’ compensation industry, the concept of a worker advocacy model has been around for a while, but has only seen notable adoption in recent years.

Even among those not adopting a formal advocacy approach, mindsets are shifting. Formerly claims-centric programs are becoming worker-centric and it’s a win all around: better outcomes; greater productivity; safer, healthier employees and a stronger bottom line.

Advertisement




That’s what you’ll see in this month’s issue of Risk & Insurance® when you read the profiles of the four recipients of the 2018 Theodore Roosevelt Workers’ Compensation and Disability Management Award, sponsored by PMA Companies. These four programs put workers front and center in everything they do.

“We were focused on building up a program with an eye on our partner experience. Cost was at the bottom of the list. Doing a better job by our partners was at the top,” said Steve Legg, director of risk management for Starbucks.

Starbucks put claims reporting in the hands of its partners, an exemplary act of trust. The coffee company also put itself in workers’ shoes to identify and remove points of friction.

That led to a call center run by Starbucks’ TPA and a dedicated telephonic case management team so that partners can speak to a live person without the frustration of ‘phone tag’ and unanswered questions.

“We were focused on building up a program with an eye on our partner experience. Cost was at the bottom of the list. Doing a better job by our partners was at the top.” — Steve Legg, director of risk management, Starbucks

Starbucks also implemented direct deposit for lost-time pay, eliminating stressful wait times for injured partners, and allowing them to focus on healing.

For Starbucks, as for all of the 2018 Teddy Award winners, the approach is netting measurable results. With higher partner satisfaction, it has seen a 50 percent decrease in litigation.

Teddy winner Main Line Health (MLH) adopted worker advocacy in a way that goes far beyond claims.

Employees who identify and report safety hazards can take credit for their actions by sending out a formal “Employee Safety Message” to nearly 11,000 mailboxes across the organization.

“The recognition is pretty cool,” said Steve Besack, system director, claims management and workers’ compensation for the health system.

MLH also takes a non-adversarial approach to workers with repeat injuries, seeing them as a resource for identifying areas of improvement.

“When you look at ‘repeat offenders’ in an unconventional way, they’re a great asset to the program, not a liability,” said Mike Miller, manager, workers’ compensation and employee safety for MLH.

Teddy winner Monmouth County, N.J. utilizes high-tech motion capture technology to reduce the chance of placing new hires in jobs that are likely to hurt them.

Monmouth County also adopted numerous wellness initiatives that help workers manage their weight and improve their wellbeing overall.

“You should see the looks on their faces when their cholesterol is down, they’ve lost weight and their blood sugar is better. We’ve had people lose 30 and 40 pounds,” said William McGuane, the county’s manager of benefits and workers’ compensation.

Advertisement




Do these sound like minor program elements? The math says otherwise: Claims severity has plunged from $5.5 million in 2009 to $1.3 million in 2017.

At the University of Pennsylvania, putting workers first means getting out from behind the desk and finding out what each one of them is tasked with, day in, day out — and looking for ways to make each of those tasks safer.

Regular observations across the sprawling campus have resulted in a phenomenal number of process and equipment changes that seem simple on their own, but in combination have created a substantially safer, healthier campus and improved employee morale.

UPenn’s workers’ comp costs, in the seven-digit figures in 2009, have been virtually cut in half.

Risk & Insurance® is proud to honor the work of these four organizations. We hope their stories inspire other organizations to be true partners with the employees they depend on. &

Michelle Kerr is associate editor of Risk & Insurance. She can be reached at [email protected]