White Paper

Practical Application of Behavioral Coaching Techniques

A telephonic case manager used behavioral coaching and personalized support to guide an injured worker through recovery, overcoming psychological barriers and driving successful return-to-work outcome.
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White Paper Summary

An injured employee navigating complex medical and psychological challenges received crucial support from a telephonic case manager. By using behavioral coaching—active listening, cognitive strategies, and tailored education—the case manager built trust and overcame challenges like negative thoughts and missed appointments. This personalized approach empowered the employee to take an active role in his recovery, ensuring successful return to work and significant cost savings.

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To learn more from Enlyte, please visit their website.

Enlyte is the parent brand of Mitchell | Genex | Coventry, a leader in cost-containment technology, independent medical exams (IME), provider and specialty networks, case management services, pharmacy benefit and disability management. The three businesses have recently aligned their joint industry expertise and advanced technology solutions into a combined organization of nearly 6,000 associates committed to simplifying and optimizing property, casualty and disability claims processes and services.

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