Insurance Industry Takes Strategic Stand on Resilience, but Adoption Lags
A comprehensive analysis of global insurance executives reveals that while resilience has become a core strategic priority, fewer than one in four companies have successfully integrated it into day-to-day operations — according to a survey conducted by the International Insurance Society.
The insurance industry has coalesced around three primary resilience priorities, the IIS survey found: disaster resilience (52%), digital resilience (50%) and climate adaptation (47%).
However, the strategic emphasis varies significantly by firm size. Larger insurers with annual revenues exceeding $1 billion concentrate on systemic risks like disaster and climate resilience, while their smaller counterparts — those with less than $25 million in annual revenue — emphasize financial inclusion and access by a roughly 30 percentage point margin.
The divergence reflects where different segments of the market see opportunity, the report said. Large firms recognize their capacity to manage macro-level risks, while smaller insurers remain focused on underserved populations and niche markets. Meanwhile, health and supply chain resilience continue to lag in industry focus, suggesting that insurers view these as secondary priorities compared to headline-grabbing systemic threats.
Technology adoption is advancing the resilience agenda, though unevenly, according to the report. Roughly half of respondents report that artificial intelligence and machine learning have improved their resilience strategies — particularly in underwriting, customer engagement and claims handling.
Yet a significant technology divide persists: 26% of small firms report no AI deployment whatsoever, compared to just 9% of large firms not deploying AI. This gap underscores broader resource and capability constraints that smaller competitors face when modernizing their operations.
Partnerships and Education Shape Response to Government Pullback
Industry associations and technology providers emerge as the most valuable partnerships for advancing resilience goals, cited by 64% and 41% of firms respectively. Large insurers lean toward academic collaboration, while smaller firms depend more heavily on technology providers — a pattern reflecting their differing infrastructure and expertise levels.
Insurers are increasingly filling gaps left by government retrenchment in risk prevention, the report said. The most common responses include deploying technology for risk reduction (55%) and launching customer education campaigns (46%). Digital content and broker training represent the dominant methods for educating customers about resilience and risk mitigation (64% and 56% respectively), with larger firms significantly outpacing smaller competitors in leveraging scalable digital approaches.
However, substantial obstacles remain. The most significant barriers include unclear definitions of resilience (41%), weak public-private partnerships (37%) and budget constraints (37%). Large companies struggle more with strategic misalignment and data-sharing challenges, while smaller companies cite talent shortages as their primary impediment — a 45% vs. lower percentages for larger competitors.
Cyber, Climate and Geopolitical Risks Define the Next Five Years
Looking ahead, more than two-thirds of respondents anticipate cyber threats, climate change and geopolitical instability to most heavily influence resilience efforts over the next five years, the report said.
The industry’s future resilience strategy will center on two pillars: financial well-being protection (55%) and physical asset resilience (55%). Environmental restoration and health longevity remain secondary priorities, suggesting that near-term capital protection will drive investment decisions.
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