With today’s digital landscape, customers have higher expectations for a more streamlined quote experience, which means fast, convenient transactions that are automated and digitally interactive.

In 2018, the industry embraced disruptive technologies. Here are the five trends I see unfolding next year.

Technology isn’t revolutionizing workers’ comp just yet, but machine learning, robotic automation and new communication platforms are attracting a lot of investment dollars.

From construction to cargo to cyber, an array of Insurtech technology solutions is beginning to bring real improvement to risk management safety strategies.

Automation and digitization are the new norms in millennial eyes, and commercial insurance transactions are subject to the same expectations.

A few themes emerged at this year’s Annual Marketplace, including challenging market conditions, the talent gap, and the promise of Insurtech.

Gig workers’ unique insurance needs drive delivery of on-demand coverage.

Insurance can now be turned on or off with the swipe of a smartphone.

As insurtech is reconfiguring the way the insurance world works, there is plenty of room for similar efforts on the risk management side.

Insureds and carriers agree that more communication can address common claims complaints.

After months of pilot studies, underwriters will soon go live with Maersk on a commercial distributed-ledger system for marine insurance.

Aon Benfield cites growth opportunities as technology becomes more and more integrated into the industry.

Tech startups and data wizards are claiming to make insurance modern, agile, and friendly. Will they succeed where other tech waves have failed?