A mall hostage situation turned into a large-scale fire that damaged several businesses, leaving Scott Ritto in charge of multiple business interruption losses.
A critical incident stress debriefing program was just one way this risk manager delved into the circumstances that were draining the vitality of her colleagues.
When pandemic-related stressors pushed Tandis Nili’s brokerage team to the limit, they doubled down on forging stronger bonds and fostering new connections.
When caring for new residents with behavioral health needs began putting her staff at greater risk for injury, Andrea Gibbon and her nursing team equipped themselves with new skills to manage crisis.