The Buckner Company’s Brandon Robertson Recognized as a 2019 Health Care Power Broker
Brandon Robertson, Vice President of Health Care, The Buckner Company
Brandon Robertson is a former administrator with an assisted care company and has also worked with an ambulance company. As such, he has a deeper knowledge of health care risks than many brokers might. He is also willing to deliver an extraordinary level of customer service.
In one instance, a sprinkler line froze in an assisted living facility, one of Robertson’s clients. When alerted to the incident, Robertson drove 40 miles to the facility, bringing his in-house adjuster with him.
With his sector experience to draw on, Robertson assisted the staff at the center in cleaning up the flood waters and moving residents. Robertson worked for hours to help.
“I thought it was an extraordinary level of customer service, “ the client said.
Robertson wasn’t done. He worked for four more months on the claim and on the restoration of the facility, not stopping until the facility was completely restored.
Another facility, another flood, and again, Robertson jumped into help. “He didn’t just sign some papers and go home,” the admiring client said. Robertson worked through the night to help move some 60 residents and help salvage their belongings.
His clients say Robertson frequently outshines other brokers, many of them with national footprints, with his ability to go above and beyond to craft tailored coverage.
Robertson took over one health care account from a national broker. He went on to save the client more than $300,000 in premiums.
A Risk & Insurance Power Broker® is an individual who stands out among their peers for the exceptional client work they delivered over the past year. While brokers play many key roles in the insurance industry and risk profession, a Power Broker® award recognizes problem solving, customer service and industry knowledge.
Our goal is to broadly recognize and promote outstanding risk management and customer service among the brokerage community.
Who selects the winners?
Power Brokers are selected by Risk Managers based on the strength of the testimonials they provide to a team of 15 Risk & Insurance editors and writers.