Marsh Broker Thomas Grey Recognized as a 2022 At Large Power Broker

Topics: At-Large

Thomas Grey, VP, Senior Claim Advocacy Professional, Marsh

Thomas Grey, AIC, VP, Senior Claim Advocacy Professional,
Marsh, Charlotte, N.C.

Settling a claim for a fire can be stressful, to say the least. But when Thomas Grey’s client, a food manufacturer and coffeehouse chain, suffered a fire at one of its legacy retail locations, it wasn’t just a matter of dealing with the initial incident but the complexity of claim that he had to contend with too.

Despite the location’s footprint and layout being vastly different to the firm’s current builds, the insurer based the claim on the replacement value of the store at the time of the loss, which was less than the newer locations’ cost to build.

Working with his client, Grey developed a line-by-line replacement cost for the loss location using its general contractors and resolved the difference between the client’s and insurer’s estimates. Ultimately, the difference between the estimate on the rebuild and the cost of a current, stock build location was negligible.

Grey also secured advance payment for his client based on the actual cash value of the construction cost within the first 60 days of the loss, with the insurer eventually paying $200,000 in total; more than the original loss estimate.

The client said, “Thomas was in the thick of it. He got stuck straight in and resolved what was a very tricky claim with the minimum of fuss.”

Another client made the move between insurers, with older claims in run-off. Grey provided feedback and advice on reserve adjustments and settlement recommendations on its files, resulting in cost savings on reserves and payments.

All 2022 Power Broker Winners 

2022 At-Large Power Broker Winners and Finalists 

What is a Power Broker? 

A Risk & Insurance Power Broker® is an individual who stands out among their peers for the exceptional client work they delivered over the past year. While brokers play many key roles in the insurance industry and risk profession, a Power Broker® award recognizes problem solving, customer service and industry knowledge. 

Our goal is to broadly recognize and promote outstanding risk management and customer service among the brokerage community. 

Who selects the winners? 

Power Brokers are selected by risk managers based on the strength of the testimonials they provide to a team of 15 Risk & Insurance editors and writers. 

More from Risk & Insurance

More from Risk & Insurance