Marsh Broker Nicole Francis Recognized as a 2020 Health Care Power Broker
Nicole Francis, Senior Vice President, Marsh
It’s never easy to replace multiple lines of insurance coverage at once. That’s why it matters to have a knowledgeable and creative broker, said Lescania Gordon, corporate insurance manager for risk management advisory services, Blue Cross Blue Shield of Massachusetts.
Gordon recently counted on broker Nicole Francis to help ease the way in a very difficult placement/renewal of multiple lines of coverage including E&O.
“Nicole has been a pillar of knowledge during this trying time,” said Gordon. “She has been readily available to answer questions or to clarify matters as they arise.”
Francis fostered a process that had companies competing for Blue Cross Blue Shield of Massachusetts’ business.
“She organized and held an in-person underwriting meeting with over 20 markets to give the company the opportunity to tell our story and create competition in a limited appetite for primary market,” Gordon said.
Gordon said Francis’s extensive industry knowledge also includes managed care organization coverage and other related lines such as D&O.
“She has excellent communication skills, but what makes her extraordinary is her ability to explain things like coverage issues, forecasted insurance trends and new products in plain language,” Gordon said. Francis also adapts to change well.
During the past three years, Nicole has also demonstrated an ability to adjust to multiple management styles as well as to various depths of insurance knowledge on this account.”
What is a Power Broker?
A Risk & Insurance Power Broker® is an individual who stands out among their peers for the exceptional client work they delivered over the past year. While brokers play many key roles in the insurance industry and risk profession, a Power Broker® award recognizes problem solving, customer service and industry knowledge.
Our goal is to broadly recognize and promote outstanding risk management and customer service among the brokerage community.
Who selects the winners?
Power Brokers are selected by risk managers based on the strength of the testimonials they provide to a team of 15 Risk & Insurance editors and writers.