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Marsh Broker Lisa Viebrock Recognized as a 2024 Real Estate Power Broker

Topics: Real Estate

Lisa Viebrock, Vice President, Property Claims Advocate, Marsh

Lisa Viebrock
Vice President, Property Claims Advocate
Marsh, Charlotte, N.C.

As a property claims advocate, Lisa Viebrock has helped her clients navigate through potentially catastrophic losses, engaging with carriers, TPAs, adjusters, legal counsel and claims auditors to get claims resolved and her clients made whole.

One risk manager described a three-year-old claim that his company’s adjuster had dropped the ball on. Viebrock stepped in, learned the ins and outs of the loss, and reengaged the carriers involved, and was able to get full limits paid.

“We had a number of open matters when she joined, and she hit the ground running to get up to speed,” said the insurance director of another client company. “Lisa has stepped in as the bridge between the portfolio companies and the claim adjuster, which has greatly helped our organization manage claims and bring them to resolution.”

She has also helped clients get back on their feet quickly after a loss by connecting them to the best local resources, including reputable adjusters with dedicated industry expertise.

“She has been able to improve our internal processes by recommending adjusters with experience in our industry, something our previous adjuster lacked,” said the risk manager of one real estate development company. “I believe we are now better equipped to handle future events because Lisa prepared our internal protocols and introduced me to the most important providers.”

All 2024 Power Broker Winners

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What is a Power Broker?

A Risk & Insurance Power Broker® is an individual who stands out among their peers for the exceptional client work they have delivered over the past year. While brokers play many key roles in the insurance industry and risk profession, a Power Broker® award recognizes problem solving, customer service and industry knowledge.

Our goal is to broadly recognize and promote outstanding risk management and customer service among the brokerage community.

Who selects the winners?

Power Brokers are selected by risk managers based on the strength of the testimonials they provide to a team of 15 Risk & Insurance editors and writers.

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