Gallagher Broker Shannon Gilbert Recognized as a 2020 Employee Benefits Power Broker

Shannon Gilbert, Area Senior Vice President, Gallagher

Shannon Gilbert
Area Senior Vice President
Gallagher, West Palm Beach, Fla.

Sometimes one of the best indications of a great broker is how they react when things aren’t going as smoothly as it might. Shannon Gilbert gets going when the going gets tough.

“Anytime you have a health program, there’s going to be questions and glitches and denials and things like that,” said Richard Cole, managing partner at Cole, Scott & Kissane, P.A. “And how the broker either chooses to work through them and help the insured or chooses not to makes a big difference. Shannon always makes sure that she’s available.”

When a client in a competitive labor market faced significant cost increases, Gilbert did an in-depth review and put together an innovative program of coverages that included a new PBM, lower deductibles in the HDHP, an employer HSA contribution, a well-being program and a concierge benefit advocacy program. Not only was there no cost to the client, but the client is projecting savings of $550K.

“Finding appropriate and adequate health insurance at a reasonable cost was a challenge for us, particularly this last year,” said Cole. “She’s also navigated us through a change of carriers … and she did both of those things extraordinarily well.”

“She brings fresh ideas to the table on a regular basis,” said another client. “She is constantly looking for innovation and cost savings. … It is evident, based on things she has accomplished for us and the things she has put together for us, that she knows the industry and has contacts to get things done.”

All 2020 Power Broker Winners

2020 Employee Benefits Power Broker Winners and Finalists

What is a Power Broker?

A Risk & Insurance Power Broker® is an individual who stands out among their peers for the exceptional client work they delivered over the past year. While brokers play many key roles in the insurance industry and risk profession, a Power Broker® award recognizes problem solving, customer service and industry knowledge.

Our goal is to broadly recognize and promote outstanding risk management and customer service among the brokerage community.

Who selects the winners?

Power Brokers are selected by risk managers based on the strength of the testimonials they provide to a team of 15 Risk & Insurance editors and writers.

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