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Digital EditionAon Broker Katie Underwood Recognized as a 2020 Entertainment Power Broker
Katie Underwood, Executive Director, Aon
Katie Underwood
Executive Director
Aon, London
Aon’s Katie Underwood is a dedicated member of her clients’ teams as they reckon with the renewal objectives in an extremely challenging market.
Brad Waldron, vice president of risk management at Caesars Entertainment, explained that he has worked with Underwood for about four years and that she is “the best he’s ever seen.” In particular, Waldron is impressed with her thorough understanding of his business.
He explained that Underwood reads all of Caesars’ financial reports, making him “nearly redundant in meetings with underwriters.”
Waldron also said “she anticipates needs to the extent of pre-cognizance” and led the charge for them in a tough property market — 2017 was the most expensive year on record for the industry and 2018 was the 4th most expensive year in terms of insured losses.
Jim Cunningham, with Penn National Gaming, also complimented Underwood’s technical knowledge, but said he is most impressed by her intangible customer service skills.
Cunningham explained that Underwood takes the time to understand not just his account but also his “style,” which he is adamant is a major quality he looks for in the best brokers.
Even more impressive is the fact that this level of customer service has been maintained since her move from New York to London this year.
2020 Entertainment Power Broker Winners and Finalists
What is a Power Broker?
A Risk & Insurance Power Broker® is an individual who stands out among their peers for the exceptional client work they delivered over the past year. While brokers play many key roles in the insurance industry and risk profession, a Power Broker® award recognizes problem solving, customer service and industry knowledge.
Our goal is to broadly recognize and promote outstanding risk management and customer service among the brokerage community.
Who selects the winners?
Power Brokers are selected by risk managers based on the strength of the testimonials they provide to a team of 15 Risk & Insurance editors and writers.
