CLM Panel Explores Tech-Driven Disruption in Litigation Management

Technology is disrupting the claims and litigation management environment in exciting ways.
By: | March 1, 2024
Illustration of the scales of justice balancing books and a laptop

Technology has driven change throughout history, from Ford’s Model T to Musk’s Model S. And progress often follows innovation as new ideas emerge and new opportunities are realized.

The legal and claims management field is no different, as innovative technology is reshaping the industry in exciting ways.

A session at CLM’s upcoming conference in San Francisco, entitled “Claiming the Future: LegalTech and How to Be a Disruptor in Litigation Management,” will feature experts from different parts of the insurance life cycle to provide a well-rounded view of how technology is disrupting litigation management — and what insurance and legal professionals need to know about it.

Bridgette Ferraro, CEO of iCopyLegal; Travis Meyer, partner at Waldon Adelman Castilla Hiestand & Prout; and Nicholas Webber, assistant vice president, litigation management at AmTrust, will lead attendees through this trending topic.

Technology impacts every step of the insurance life cycle, including claims and litigation management, and this panel will attempt to answer questions about the current status of LegalTech and what the future state may look like.

The Future of Claims and Litigation Management

First, there was fintech, then Insurtech, and now LegalTech has arrived on the scene.

Simply meaning technology for the legal field, LegalTech includes software innovations designed to help insurers and legal experts be more efficient and effective. One example is a medical records retrieval program that collects, condenses and makes sense of the various records associated with a claim.

While technology is reshaping the insurance industry, the focus is now on litigation management and claims.

This expert panel — which includes a seasoned claims professional, a forward-thinking attorney and an innovative LegalTech entrepreneur — will lead a robust discussion designed to encourage open dialogue among the participants.

“The LegalTech landscape is changing rapidly,” Ferraro said.

The CLM session will examine how technology is driving some of these changes — and the impacts it will have on claims adjusters, attorneys and others working in the industry. Ferraro explained this session will be a roundtable discussion among the panelists with ample time given to audience questions and observations.

Panelists will discuss the legal technology projects they are currently working on, sharing success stories and challenges they have managed. With a focus on how to resolve pain points and bottlenecks, the experts plan to provide plenty of real-world advice and solutions.

Attendees will be invited to share their challenges and pain points and discuss what types of technology solutions they would like to see at their firms.

Human Capital Optimization Instead of Job Elimination

While much of the session will focus on how to leverage technology to drive business results through increased efficiency and optimized practices, the panelists will also talk about the change management process and how to bring people along through a massive transformation project.

Often, there can be a general discomfort that accompanies technological advancements as employees fear losing their jobs to a machine.

This fear can get in the way of successful transformation projects, and so must be managed proactively.

Ferraro explained the need to get buy-in at all levels of the organization when leading a digital project, sharing an example of when she needed to move a project forward while facing pushback. She described spending time meeting with frontline workers, the people who are most affected by the change, to understand the potential impact.

Portrait of Bridgette Ferraro

Bridgette Ferraro, CEO of iCopyLegal

“It’s important to proactively approach change and mitigate the component of dread that can come with change management sometimes,” said Ferraro.

There are ways to mitigate the fear of possible job elimination by talking about the change and managing the emotions around the new way of working.

She explained that it is about human capital optimization, not replacing jobs with automation or machine learning.

When people are optimized, they can be efficient and effective during their working hours, rather than spending time working with antiquated systems that may be prone to errors or failure.

The session will discuss how to best optimize human capital while adding digital solutions. Panelists will help attendees understand the different ways to integrate LegalTech into their processes while also growing human capital.

Register Today for CLM24

Discover more about how LegalTech solutions can enhance existing processes and create new workflows that are optimized for efficiency. Technology can be a differentiator for claims professionals, attorneys and vendors — learn how in this trending session.

Registration is open now for CLM24, scheduled for April 2 to 4 in San Francisco. Register today!

Abi Potter Clough, MBA, CPCU, is a keynote speaker, author and business consultant focused on Insurtech, leadership and strategy. She has over 15 years of experience at a Fortune 500 company with expertise in P&C claims operational leadership, lean management consulting, digital communications and Insurtech. As the past chair of the International Insurance Interest Group of the CPCU Society, Abi remains involved in many international initiatives and projects. She has published two books about change management and relocation. Abi can be reached at [email protected].

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