Michelle Kerr is Workers' Compensation Editor and National Conference Chair for Risk & Insurance. She can be reached at [email protected]
Advanced technologies such as artificial intelligence (AI) and natural language processing (NLP), along with data analytics and system integration, support stronger claims processes that bring out the best of what claims teams can offer injured workers.
The health care industry has borne a heavy burden throughout the pandemic. Burnout, a potentially dangerous talent gap and increasing financial strain on the industry are key risks insurance executives have in sharp focus.